topic Re: Configure SLO on specific key request, instead of that service as-a-whole in Automations

Configure SLO on specific key request, instead of that service as-a-whole

waikeat_chan — Sun, 07 Mar 2021 13:59:08 GMT

Anyway I can configure SLO on specific key request, instead of that service as-a-whole?

Best Regards,

Wai Keat

Re: Configure SLO on specific key request, instead of that service as-a-whole

Yosi_Neuman — Sun, 07 Mar 2021 14:14:44 GMT

Hi @waikeat_chan

You can add filter to the metric to to pick the key request you are looking for.

The filter will look something like:

builtin:apps.other.keyUserActions.count.osAndApdex:filter(eq(dt.entity.device_application_method,"DEVICE_APPLICATION_METHOD-B60A00B9A3831556")):splitBy(dt.entity.device_application_method):sum:auto

More information about filter transformation can be found in documentation

HTH

Yos

Re: Configure SLO on specific key request, instead of that service as-a-whole

The_AM — Sun, 07 Mar 2021 23:22:29 GMT

Hi Wai Keat,

Yes, this is possible. It doesn't even need to be a request marked as key request. It just needs to be a metric.
For this you can create a calculated service metric (from the service, click on the chart option for the request, then 'create metric' from the multi-dimensional analysis view).

There's actually a walkthrough that makes this use case as an example in the "Getting Started with SLOs in Dynatrace" performance clinic webinar. You may watch this explanation either within Dynatrace University or on Youtube.

Starts from 26min mark if you're in a hurry

Hope that helps.

Andrew

Re: Configure SLO on specific key request, instead of that service as-a-whole

Yosi_Neuman — Fri, 12 Mar 2021 08:30:35 GMT

The only concern with creating metrics is that customers do care about their DDU's license that creation of metrics do consume, while creating key user action and using built in metric is free of DDU charge.

Yos

Re: Configure SLO on specific key request, instead of that service as-a-whole

nick_hurt — Fri, 12 Mar 2021 15:48:41 GMT

To add further to this,

Calculated service metrics can be created using conditionals on request name or request type (among others). A calculated service metric can then be used as a single metric or included as the numerator/denominator for SLO creation.

Re: Configure SLO on specific key request, instead of that service as-a-whole

james_moriarty — Wed, 07 Apr 2021 00:30:30 GMT

This needs to be better documented as is standard SLO/SLI practice. We've managed to get it working but found it was incompatible with the "SLO filter" when using calc service metrics. We also couldn't filter by status code without a calc service metric:

e.g. Latency SLI

<custom success metrics/filter service, endpoint, availability, and latency>
/
builtin:service.keyRequest.count.server:filter(eq("dt.entity.service_method","SERVICE_METHOD-XXX"))

**EDIT**

e.g. Availability SLI

builtin:service.keyRequest.errors.server.successCount
/
builtin:service.keyRequest.count.server

SLO filter: type("SERVICE_METHOD") AND entityId("SERVICE_METHOD-XXX")

cc/ @wolfgang_heider

Re: Configure SLO on specific key request, instead of that service as-a-whole

wolfgang_heider — Wed, 07 Apr 2021 07:04:53 GMT

Thanks a lot for the feedback!
I already triggered to improve docs with your help/feedback/examples
and we think about how to make the filtering more self-explanatory.
The SLO filter would apply for both metrics and for the custom calc metric, there is only the dimension of the service.
This will change with a new query syntax for metrics (coming along with calculated metrics), which will also be part of the SLO setup then. There it becomes more clear, what is possible (to filter) on the individual metric queries and makes the overall setup easier.

Re: Configure SLO on specific key request, instead of that service as-a-whole

Malaik — Thu, 16 Sep 2021 12:24:43 GMT

Hi @The_AM
The new features is not the same as the one used in the University, we lost a lot of parameters...

Can we have details about how we can create the same SLOs shown in the videos with the actual features?

Thanks

Re: Configure SLO on specific key request, instead of that service as-a-whole

Kenny — Tue, 26 Oct 2021 14:44:44 GMT

Hi, how can I build SLO Latency using built in metric? , we have already achieved the availability, but we can't find the way to count the requests that a method responds in less than 5s.

Re: Configure SLO on specific key request, instead of that service as-a-whole

The_AM — Tue, 26 Oct 2021 22:58:06 GMT

If the video seems not quite up-to-date with current, I would suggest to review the documentation here: https://www.dynatrace.com/support/help/shortlink/objectives-hub

It's often quicker for the Dynatrace docs team to update the online documentation, since review and re-recording of training videos takes longer and the SLO feature is still evolving and improving over time.

Re: Configure SLO on specific key request, instead of that service as-a-whole

The_AM — Tue, 26 Oct 2021 23:03:04 GMT

You will be looking for the metric(s) for Response Time. Please see the glossary on the definition here: https://www.dynatrace.com/support/help/get-started/glossary/#expand-response-time-72

Note that, usually in Dynatrace, when we use the term 'latency' we are specifically relating to a certain component of response time, such as network latency. Whereas overall service transaction time is response time.

Re: Configure SLO on specific key request, instead of that service as-a-whole

Kenny — Wed, 27 Oct 2021 14:30:27 GMT

Hi Wolfang.

I'm with the same problem, with calculated metrics I could build latency SLO, but this generates licensing costs but with the builtin metrics I have not been able to do it, only for the availability SLOs by services and KeyRequest

Re: Configure SLO on specific key request, instead of that service as-a-whole

Malaik — Sun, 31 Oct 2021 10:23:03 GMT

Hello All,

Im searching for the same.

Building the SLO for Availability, Response time... for a specific Request without making KeyRequest and Without creating a calculated Metric.

Is it possible?

Thanks and good day.

Re: Configure SLO on specific key request, instead of that service as-a-whole

Julius_Loman — Tue, 02 Nov 2021 07:46:16 GMT

HIi @Malaik ,

this is not possible. At least in current Dynatrace versions. SLOs work on metrics only. You won't have the metric (Response time for example) for a single request unless you mark it as a key request or you create the calculated service metric.

Re: Configure SLO on specific key request, instead of that service as-a-whole

The_AM — Mon, 20 Dec 2021 00:24:21 GMT

Also, this should now be easier to implement as code, since there is now a key requests REST API for web and mobile apps.

For example: https://www.dynatrace.com/support/help/dynatrace-api/configuration-api/rum/web-application-configuration-api/key-user-actions/get-configuration

Re: Configure SLO on specific key request, instead of that service as-a-whole

Kenny — Wed, 22 Dec 2021 14:48:12 GMT

Hi, Wolfang.

I'm having problem with metrics for SLO calculation based on keyRequest usingentityId("SERVICE_METHOD-XXX") change over time which causes the SLO to break, if I do it using entitySelector("type(service),entityName(~"createEvent~") in the filter the problem of duplicate names is presented, and when trying to add in the entitySelector for example the controller does not bring data. This generates that when the METHOD_ID changes it is necessary to adjust the dashboard again and in some cases it does not work with that either.

I would appreciate if someone has had this problem and has managed to mitigate it somehow.

Thanks.

Re: Configure SLO on specific key request, instead of that service as-a-whole

Julius_Loman — Wed, 22 Dec 2021 15:47:55 GMT

Hi @Kenny ,

if there is a change in the entityId identifier for a key request, then it is in fact a new key request. Unless there is an architectural change (host group has changed) or deployment change in the application, the entityId will not change.

Technically you should be able to enter entityselector using entityName and leveraging the relationships. For example:

type(service_method),entityName("/my/request/name"),fromRelationships.isServiceMethodOfService(entityId(SERVICE-5D1E8D73D43E6F7D))

This will return key requests which contain "/my/request/name" in the name and are on the service with the ID specified.

Anyway - I recommend finding out why your SERVICE_METHOD ID had changed. It should not.

Julius

Re: Configure SLO on specific key request, instead of that service as-a-whole

Kenny — Wed, 22 Dec 2021 16:13:15 GMT

Thanks @Julius_Loman .

It works for me for example for availability SLO as follows:

(100)*((builtin:service.keyRequest.errors.fivexx.successCount:filter(eq(eq(dt.entity.service_method, "SERVICE_METHOD-XXX")):splitBy())/ (builtin:service.keyRequest.count.server:filter(eq(dt.entity.service_method, "SERVICE_METHOD-XXX")):splitBy()))))

We are analyzing why we lose in some cases the SERVICE_METHOD_ID since they are not all, for the case of availability we only change the metric of good event by a calculated one and it also makes it perfect, we only have to determine the origin of the loss of KeyRequest

Re: Configure SLO on specific key request, instead of that service as-a-whole

Julius_Loman — Wed, 22 Dec 2021 22:47:37 GMT

@Kenny hard to tell - most likely there has been a change in deployment and Dynatrace considers even the service as a different one. I'd suggest to choose a long timeframe in the global time selector so it spans the time when the "old" keyrequest was present as well as the new one. Look at the process group. I'd bet you will see two services with the same name.

Re: Configure SLO on specific key request, instead of that service as-a-whole

Kenny — Thu, 23 Dec 2021 18:32:57 GMT

Hi Julius.

Totally correct your observation, we will be following up on what produces the splitting of the microservice information.

Thank you very much for your support.

Kenny.