topic Re: Ownership data from ServiceNow CMDB in Automations

Ownership data from ServiceNow CMDB

steventorrestam — Thu, 14 Dec 2023 14:21:40 GMT

My company is trying to look to possibly leverage the Ownership features in Dynatrace. Our record of truth for ownership today is in our ServiceNow CMDB. We also have the integration between Dynatrace feeding data (entities etc) into the CMDB. I wanted to know if anyone today is leveraging the ServiceNow CMDB to push the Ownership information into Dynatrace. Since there is an option to leverage an external ID in Ownership to populate data via an API. Has anyone attempted this type of integration?

Re: Ownership and ingesting ownership data from ServiceNow CMDB

Ana_Kuzmenchuk — Thu, 14 Dec 2023 14:17:05 GMT

Hi @steventorrestam , were you able to find a solution for your use case maybe? Thank you!

Re: Ownership data from ServiceNow CMDB

LawrenceBarratt — Thu, 14 Dec 2023 17:17:14 GMT

Hi @steventorrestam

This is something I am currently building from the CMDB with another user.

The plan is to use the Dynatrace workflows to query external data through JavaScript, and output those into a useable format, the Ownership API JSON body can then be populated by.

https://docs.dynatrace.com/docs/shortlink/ownership

In the Dynatrace workflows you can query the ServiceNow API and pull back CMDB data from the ServiceNow API, then use that data to populate the Ownership autonomously.

https://developer.servicenow.com/dev.do#!/reference/api/utah/rest/cmdb-instance-api
I will update more once I get this working next week 🙂

Thanks,

Lawrence

Re: Ownership data from ServiceNow CMDB

kryan — Tue, 26 Dec 2023 20:57:50 GMT

Hello @LawrenceBarratt ! I'm wondering if you can provide any more info on this? Are you able to provide the workflow you created so we can mimic it?

Re: Ownership data from ServiceNow CMDB

steventorrestam — Tue, 02 Jan 2024 17:04:13 GMT

Hi Lawrence, any updates on your progress? I am very interested to know more. Thanks.

Re: Ownership data from ServiceNow CMDB

LawrenceBarratt — Wed, 17 Jan 2024 13:56:03 GMT

Hello. Apologies, i am still waiting on some tokens from ServiceNow to capture the CMDB data and Business Applications.

I'll update by the end of the week on progress and a solution 🙂

Re: Ownership data from ServiceNow CMDB

Gerhard-K — Mon, 26 Feb 2024 17:45:13 GMT

Hi @steventorrestam ,
feel free to screen through the recently updated documentation of service now for workflows: https://docs.dynatrace.com/docs/shortlink/automation-workflows-service-now
or how to import ownership teams from Service Now groups or Microsoft Entra ID (Azure Active Directory).

Best,

Gerhard

Re: Ownership data from ServiceNow CMDB

Gerhard-K — Mon, 26 Feb 2024 17:46:19 GMT

and here the missing link to the teams-importer workflow action: https://docs.dynatrace.com/docs/shortlink/ownership-app#import-teams