topic Re: Dynatrace integration with manage engine in Automations

Dynatrace integration with manage engine

adminApmosys — Fri, 04 Oct 2024 05:42:14 GMT

Hii All ,

Has anyone done the manage engine ticketing tool integration with dynatrace which is service task plus is it can be done in dynatrace please help me with the configuration with the same and what all URL's needed to be configured or Webhook URL's to be sent .

This is urgent please help and also is it possible to do it in on prem of manage engine .

Re: Dynatrace integration with manage engine

Maheedhar_T — Thu, 03 Oct 2024 08:16:20 GMT

Hi @adminApmosys ,
For any integration you can use the Custom Integration section.
While I don't have much experience on the ManageEngine tool you can refer to this for the data requires to be posted to ManageEngine and the webhook url.

In Dynatrace simply Navigate to Settings --> Integration --> Problem Notifications.
Click on add notification and fill in these appropriate fields.

You can pass all the headers required from "Add item" and the data to be posted can be edited in the Payload section. Just remember that you can use payloads that will be replaced when the actual problem is generated.
Here is a quick example.

request": { "subject": {ProblemTitle}, "resolution": { "content": {ProblemDetailsText} }, "configuration_items": [ { "name": {ImpactedEntity} } ],}

This payload is subjective please change it to fit your needs.

Re: Dynatrace integration with manage engine

Peter_Youssef — Sat, 19 Oct 2024 18:41:24 GMT

Hello @adminApmosys

Regarding the ManageEngine integration, I had a previous use case:

Ensure proper communications are established between the SaaS environment and ManageEngine instance URL.

It falls under Manage > Settings > Integration > Problem Notifications >Custom integrations

To add Basic authentication headers:

You can specify additional http headers as well as per the setup requirements

Tip:

Select the alerting profile and specify the tags in the custom payload to ensure the problems are distributed as per the tags.

Save and test the notification.

You have two more advanced options regarding ManageEngine integration as follows:

Hoping you good job 👨‍💻, Keep us posted 😉

It's also useful to refer to Requests as suggested by @Maheedhar_T .

KR,

Peter.