topic Re: Dynatrace Problem Webhook Back to Dynatrace Event - ProblemDetailsJSONv2 not useable? in Automations

Dynatrace Problem Webhook back to Dynatrace Event with ProblemDetailsJSONv2 not useable

ewoelkerling — Thu, 23 Nov 2023 15:05:16 GMT

Hi Dynatracers!

We have a solution that executes actions based on specific conditions detected in Dynatrace using Dynatrace events. To facilitate this I've setup a Dynatrace problem integration that loops back into Dynatrace via a webhook problem notification.

Overall the structure works fine and is in general doing what I need, however I'm having some issues getting the JSON fields to travel through the the problem notification in a way that's acceptable to the Dynatrace V2 events ingest API (/api/v2/events/ingest).

To be specific, in order for this to work I need to send the problem information through as an event 'property' - this works fine for the standard 'string' style fields available in the problem notification, but won't work for any of the complex elements such as ProblemDetailsJSONv2. Even attempting to send a test notification results in an error (400 - Bad Request) - {"error":{"code":400,"message":"Could not map JSON at 'properties.probDeets' near line 19 column 18"}}

Worst case sending ProblemDetailsText works correctly, but using a JSON version would be much nicer when working with it on the other side.

Any suggestions? I'm thinking this is almost certainly a constraint from the v2 event/ingest api (can't take a JSON struct as a property) - looking for any workarounds/thoughts?

Problem Notification Payload Definition:

{
"eventType": "CUSTOM_INFO",
"title": "Run Action Request",
"properties": {
"reqId": "00",
"target": "{ImpactedEntity}",
"retryOnFail": false,
"dt.event.source": "ACTION_REQUEST",
"ImpactedEntityNames": "{ImpactedEntityNames}",
"ImpactedEntity": "{ImpactedEntity}",
"ProblemID": "{ProblemID}",
"ProblemDetails": "{ProblemDetailsText}",
"source": "DynatraceNative",
"probDeetsTXT": "{ProblemDetailsText}",
"probDeets": {ProblemDetailsJSONv2}
},
"timeout": 1
}

All help greatly appreciated!

Re: Dynatrace Problem Webhook Back to Dynatrace Event - ProblemDetailsJSONv2 not useable?

Islam_Zedan — Thu, 09 Nov 2023 05:55:45 GMT

Hello,

I noticed that you are missing the double quote as below

"probDeetsTXT": "{ProblemDetailsText}",
"probDeets": "{ProblemDetailsJSONv2}"

I don't know if that should cause the problem or not, but this is the only field without ""

Thanks,

Islam

Re: Dynatrace Problem Webhook Back to Dynatrace Event - ProblemDetailsJSONv2 not useable?

ewoelkerling — Thu, 09 Nov 2023 06:08:54 GMT

Hi Islam,

Thanks for the suggestion, but unfortunately no luck (although it does give me a different error now 😎 ) - from memory the ProblemDetailsJSONv2 field is one of those that's meant to not be quoted as it expands to a JSON struct - could be wrong there though.

Thanks anyway!

Re: Dynatrace Problem Webhook Back to Dynatrace Event - ProblemDetailsJSONv2 not useable?

radek_jasinski — Thu, 09 Nov 2023 09:34:25 GMT

I'm afraid that you will have to stay with ProblemDetailsText - otherwise it will probably be necessary to create some script, plugin, which will handle as an intermediary this communication.

Re: Dynatrace Problem Webhook Back to Dynatrace Event - ProblemDetailsJSONv2 not useable?

ewoelkerling — Mon, 13 Nov 2023 00:02:50 GMT

Thanks Radek - I suspect you're right - was hoping there was some other magic available I didn't see, but suspect not. Thanks anyway!