topic Re: Trigger ServiceNow event in Automations https://community.dynatrace.com/t5/Automations/Trigger-ServiceNow-event/m-p/275961#M2131 <P>Interesting use case. My recommendation would be to do some type of API posting via synthetics to Service now, or find a way to trigger the "Send test notification" from the UI to your defined instance. Maybe via workflows?&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ChadTurner_0-1745589181515.png" style="width: 400px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/27725iB9E0A8205A5C09BD/image-size/medium?v=v2&amp;px=400" role="button" title="ChadTurner_0-1745589181515.png" alt="ChadTurner_0-1745589181515.png" /></span></P><P>&nbsp;</P> Fri, 25 Apr 2025 14:06:22 GMT ChadTurner 2025-04-25T14:06:22Z Trigger ServiceNow event https://community.dynatrace.com/t5/Automations/Trigger-ServiceNow-event/m-p/275869#M2130 <P>Hello,</P> <P>I'm looking for advice for a heartbeat event between Dynatrace and ServiceNow ITOM. I want to create a Dynatrace event in ServiceNow every 5 minutes to see if the connection is still working.</P> <P>Right now we have a workflow that triggers a problem which creates an event. This often got caught by Davis and creates a wrong root cause which is undesirable. Also preferably, we don't want it to pop up as a problem.</P> <P>Does anyone know a way to directly create a Dynatrace event in ServiceNow without creating a problem?</P> Fri, 25 Apr 2025 06:45:31 GMT https://community.dynatrace.com/t5/Automations/Trigger-ServiceNow-event/m-p/275869#M2130 masterman 2025-04-25T06:45:31Z Re: Trigger ServiceNow event https://community.dynatrace.com/t5/Automations/Trigger-ServiceNow-event/m-p/275961#M2131 <P>Interesting use case. My recommendation would be to do some type of API posting via synthetics to Service now, or find a way to trigger the "Send test notification" from the UI to your defined instance. Maybe via workflows?&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ChadTurner_0-1745589181515.png" style="width: 400px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/27725iB9E0A8205A5C09BD/image-size/medium?v=v2&amp;px=400" role="button" title="ChadTurner_0-1745589181515.png" alt="ChadTurner_0-1745589181515.png" /></span></P><P>&nbsp;</P> Fri, 25 Apr 2025 14:06:22 GMT https://community.dynatrace.com/t5/Automations/Trigger-ServiceNow-event/m-p/275961#M2131 ChadTurner 2025-04-25T14:06:22Z