topic Re: How to update problem comment in Dynatrace from Pagerduty in Automations

How to update problem comment in Dynatrace from Pagerduty

roy339 — Mon, 17 Feb 2025 09:58:25 GMT

Hi Community,

Done an integration with PagerDuty and we need a update comment section in an open problem for which an alert/incident got created in PagerDuty. Our requirement is to update the comment in Dynatrace problem record once someone acknowledge or update the status in PagerDuty.

Re: How to update problem comment in Dynatrace from Pagerduty

ChadTurner — Fri, 25 Apr 2025 16:33:16 GMT

Does pager duty have the ability to call out to the Dynatrace API? If so, you can script the system to take the problem card ID, Post in the desired comment via the Dynatrace API with a valid token to post the data into the problem card.

Re: How to update problem comment in Dynatrace from Pagerduty

marco_irmer — Fri, 25 Apr 2025 18:55:20 GMT

Adding to Chad's comment above, the specific documentation for posting a comment via API can be found here.

Re: How to update problem comment in Dynatrace from Pagerduty

christian_kreuz — Mon, 19 May 2025 15:07:56 GMT

Within Workflows, you can always use a Run JavaScript action with the Classic Environment V2 SDK's createComment method.

import { execution } from '@dynatrace-sdk/automation-utils'; import { problemsClient } from '@dynatrace-sdk/client-classic-environment-v2'; export default async function ({ executionId }) { // get the current execution const ex = await execution(executionId); // get event data const eventData = await ex.event(); // comment on problem return await problemsClient.createComment({ problemId: eventData['event.id'], body: { message: 'Looking into it...' } }); }