topic Re: MS Teams - Dynatrace Alert data escaping in Automations

MS Teams - Dynatrace Alert data escaping

Mullaneyb — Thu, 22 May 2025 03:43:47 GMT

When a notification is sent via workflow to a MS teams integration some of the payload contains an unescaped \ char

This results in MS Teams adaptive card breaking and showing the raw JSON data. I believe this is a builtin Dynatrace Infra/Disk alert
/ui/apps/dynatrace.classic.settings/ui/settings/builtin:anomaly-detection.infrastructure-disks

IE.
hostname.com: hostname.com's C:\ drive has less than 12 GiB available.

Re: MS Teams - Dynatrace Alert data escaping

marco_irmer — Fri, 23 May 2025 22:23:48 GMT

As a workaround, you could try adding an intermediate step in the workflow that uses JavaScript to scrub errant backslash characters before sending to Teams.

Alternatively, one might think that Dynatrace ought to handle such a scenario gracefully without the need for additional user-generated code. In such a scenario, a Support Ticket or Product Idea might help.

Re: MS Teams - Dynatrace Alert data escaping

Mullaneyb — Sun, 25 May 2025 21:14:34 GMT

have raised a ticket 485400 as the client is on the old licence model which only allows one trigger and one action per workflow.