Send JSON payload with web browser synthetic monitoring in ServiceNow

Baasandorj — Mon, 15 Dec 2025 11:35:28 GMT

We have integration with ServiceNOW ITSM/ITOM for event management.
We found the Dynatrace web browser synthetic monitoring is sending JSON payload with wrong way escaping double quoted string value

Here is partial section one of the payload that having backslash and double quote string value
{
...
"affectedSyntheticActions": [

"Loading of \"https://somewebsite.com/login.do\""

]
...
}

Better to escape is \\" - escpe backslash 1st then escape double quote, so is there a way to implement this with ITOM?
{

"affectedSyntheticActions": [

"Loading of \\"https://somewebsite.com/login.do\\""

]
}

Re: Web browser synthetic monitoring is sending JSON payload with wrong way escaping double quoted string value

zaid-bashir — Wed, 12 Feb 2025 11:41:35 GMT

Hi @Baasandorj
I think the Service Now Consultant can format it by writing the script before transform the incoming Dynatrace data in the events table.

topic Send JSON payload with web browser synthetic monitoring in ServiceNow in Automations

Send JSON payload with web browser synthetic monitoring in ServiceNow

Re: Web browser synthetic monitoring is sending JSON payload with wrong way escaping double quoted string value