topic Re: How do I send an email to my ticketing system when a mobile app crash is detected? in Automations

Sending an email to the ticketing system when a mobile app crash is detected

STEELERSROCK — Thu, 23 Nov 2023 15:09:00 GMT

Everything seems to work fine for my web-based application. I'm on a managed environment. I just do not get anything for mobile crashes.

Re: How do I send an email to my ticketing system when a mobile app crash is detected?

radek_jasinski — Fri, 03 Nov 2023 16:10:12 GMT

Hey,
I understand that when Dynatrace detects a problem on a monitored mobile app, you want it to send a notification to your ticketing system?

Radek

Re: How do I send an email to my ticketing system when a mobile app crash is detected?

STEELERSROCK — Fri, 03 Nov 2023 16:16:45 GMT

Yes, that is correct.

Re: How do I send an email to my ticketing system when a mobile app crash is detected?

radek_jasinski — Sat, 04 Nov 2023 17:25:22 GMT

Hi,

Metrics related to the mobile app can be found here:
https://docs.dynatrace.com/docs/shortlink/built-in-metrics#mobile-and-custom-apps

Among these metrics, several are related to the crash of the mobile app. To report the occurrence of a crash for a given version of the mobile app, I would use: builtin:apps.other.crashCount.osAndVersion

Then create a Metric Event and assign it to the appropriate Alerting Profile. Then you configure the integration to send alerts. You have ready for JIRA or ServiceNow, for example, and if you want to send the information somewhere else then you can use Custom Integration (based on Webhook).

Hope this help.

Radek

Re: How do I send an email to my ticketing system when a mobile app crash is detected?

Mizső — Mon, 06 Nov 2023 06:11:25 GMT

Hi @STEELERSROCK,

You can set a global or individual (at mobile app level) crash rate problem detection.

Here is an example individual level:

Then as @radek_jasinski mentioned you can create an alerting profile and problem notifiaction for the mobile app.

I recommend for you to create a MZ for the mobile app based on this post with auto tags:

https://community.dynatrace.com/t5/Open-Q-A/Add-tag-with-the-smartscape-topology/m-p/216994

Here is a problem notification:

I hope it helps.

Best regards,

Mizső

Re: How do I send an email to my ticketing system when a mobile app crash is detected?

STEELERSROCK — Wed, 08 Nov 2023 18:54:48 GMT

Thank you both!