topic Execute Davis problem trigger workflow in trial mode in Automations

Execute Davis problem trigger workflow in trial mode

room335 — Mon, 15 Dec 2025 10:40:30 GMT

Hello everyone,
I'm very new to Dynatrace and I apologize asking a basic question.
I'm using a free trial instance and trying to set up a workflow triggered by a Davis Problem trigger. The workflow is extremely simple:

Trigger: Davis Problem trigger

Event state: active or closed
Event category: all selected
Affected entities: include all entities

Action: Create an incident ticket in ServiceNow

I’ve published the workflow and confirmed it’s live. When I run it manually, it works perfectly — an incident is successfully created in ServiceNow.
However, when actual problems are raised (even matching the trigger conditions), the workflow never executes. There are no errors, no logs, and no incident creation. It’s as if the trigger is never activated.
I’m wondering if this could be due to a restriction in the trial environment — something fundamental that’s not clearly documented?
Has anyone else experienced this? Is there a known limitation that prevents Davis-triggered workflows from running in trial tenants?

Any guidance would be greatly appreciated!

Re: Why is my Davis problem trigger workflow not executing in trial mode?

IzabelaRokita — Mon, 15 Dec 2025 10:36:09 GMT

Hi @room335 ,
I just wanted to check in and see if you still need help with this. If so, I’d be happy to look into it for you! 😊
Please let me know what works best for you.

Re: Execute Davis problem trigger workflow in trial mode

t_pawlak — Mon, 15 Dec 2025 20:19:25 GMT

Yes — this is a known limitation of Dynatrace trial tenants.
In trial environments, workflows can be published and run manually, but Davis Problem triggers do not fire automatically, even when real problems match the trigger conditions.
This is not a misconfiguration — full Davis → Workflow execution is available only on paid SaaS tenants.