Integrate Dynatrace incidents with ServiceNow

Alfaarooq — Mon, 15 Dec 2025 10:43:49 GMT

We are using Dynatrace Incident integration App to create incident on Servicenow. BUT we want control the payload sending to Servicenow like custom payload for example:

{

"ImpactedEntities":{ImpactedEntities},

"ImpactedEntity":"{ImpactedEntity}",

"PID":"{PID}",

"ProblemDetailsHTML":"{ProblemDetailsHTML}",

"ProblemDetailsJSON":{ProblemDetailsJSON},

"ProblemDetailsMarkdown":"{ProblemDetailsMarkdown}",

"ProblemDetailsText":"{ProblemDetailsText}",

"ProblemID":"{ProblemID}",

"ProblemImpact":"{ProblemImpact}",

"ProblemSeverity":"{ProblemSeverity}",

"ProblemTitle":"{ProblemTitle}",

"ProblemURL":"{ProblemURL}",

"State":"{State}",

"Tags":"{Tags}"

}

How can we achieve this ?

Regards,

Alfaarooq

Re: Integrate Dynatrace incidents with ServiceNow

IzabelaRokita — Mon, 15 Dec 2025 10:44:09 GMT

Hi @Alfaarooq ,

I just wanted to check in and see if you still need help with this. If so, I’d be happy to look into it for you! 😊
Please let me know what works best for you.

topic Re: Integrate Dynatrace incidents with ServiceNow in Automations

Integrate Dynatrace incidents with ServiceNow

Re: Integrate Dynatrace incidents with ServiceNow