topic Re: How to close a problem with tag abcd via Workflow in Automations

How to close a problem with tag abcd via Workflow

munawarhossain3 — Thu, 25 Jun 2026 06:27:44 GMT

Hello,

I want to get rid of some problems with a specific tag. Which means once the problem is created it should be auto closed via workflow.

I've the DQL query with me, can you please help how should I implement that in workflow?

Thank

Re: How to close a problem with tag abcd via Workflow

dannemca — Wed, 24 Jun 2026 13:36:11 GMT

Why not define a Maintenance Window instead?

https://docs.dynatrace.com/docs/analyze-explore-automate/notifications-and-alerting/maintenance-windows

Re: How to close a problem with tag abcd via Workflow

munawarhossain3 — Wed, 24 Jun 2026 15:16:06 GMT

Thank you for your response!

Maintenance window is already configured but not serving the need.

FYR -

As you see the maintenance umbrella is already there but problem is getting created at the same time. These are auto scaled hosts which are coming for a while and going back off.

Thanks

Re: How to close a problem with tag abcd via Workflow

AntonPineiro — Thu, 25 Jun 2026 06:22:21 GMT

Hi,

Can you share maintenace window created?

Best regards

Re: How to close a problem with tag abcd via Workflow

munawarhossain3 — Thu, 25 Jun 2026 07:24:08 GMT

Sure -

Problem Statement: The auto scaled hosts are coming for somewhat ex 5mins and by that time the tags are not getting propagated. Once it is getting propagated its too late the hosts are already gone.

As a reason both the MW umbrella and problems are seen on the last given snap.

Hence, we need a way to close these with a cron schedule via workflow but how?

I've already checked the API solution too but that's one problem ID at a time.

Thanks

Re: How to close a problem with tag abcd via Workflow

AntonPineiro — Thu, 25 Jun 2026 09:04:21 GMT

Hi,

Important thing is scope. Are those hosts in scope? Are you filtering them by tag or management zone?

Best regards

Re: How to close a problem with tag abcd via Workflow

munawarhossain3 — Thu, 25 Jun 2026 09:15:07 GMT

Hello,

With "tag" and yes "hosts"!

MW is perfect! The 1st snap has the umbrella.

Thanks

Re: How to close a problem with tag abcd via Workflow

dylan_taelemans — Thu, 25 Jun 2026 12:14:33 GMT

Hey,
You could use the Problems API to automatically close the issue.

It is strange that the maintenance window is not working, as this should normally prevent the problem from being created in the first place avoiding pollution of your env.

Using a workflow is more of a workaround / dirty fix rather than the ideal solution.
Note: Instead of using tags, you could leverage the advanced options to create more detailed and granular filters. However, this should already provide you with a good first version to get started.

Replace {envID} by your envID.

https://{environmentid}.live.dynatrace.com/api/v2/problems/{{event()["event.id"] }}/close

in your credential vault don't forget to add 'Api-Token ' before copy pasting of your token