Get values from category and subcategory "create incident" Service Now step in a Workflow

erh_inetum — Mon, 13 Jul 2026 10:57:52 GMT

Hi,

We've created a workflow to create incidents in Service Now. It's working fine. But we aren´t able to get the categories and subcategories.

According to the documentation, in the fields category and subcategory

we are putting these sysparm queries:

Category:

'name=incident^element=category^inactive=false'.

Subcategory:

'name=incident^element=subcategory^inactive=false^dependent_value=${category}'

But there aren´t recovering the values.

Does anyone know which is the correct sintaxis to get the values for category and subcategory?

Thanks in advance.

Regards,

Elena.

topic Get values from category and subcategory "create incident" Service Now step in a Workflow in Automations