topic Re: Setting a condition that skip a step if the trigger returns 0 in Automations

Setting a condition that skip a step if the trigger returns 0

erh_inetum — Wed, 08 Jul 2026 05:09:42 GMT

Hi,

I would like creating a workflow to be triggered when the events that have been marked as ‘closed’ and have a specific tag. And in the first step following the trigger, set a condition so that the step is skipped if the trigger’s result is 0

For that, I've defined this event trigger:

And in the first step after event trigger, this:

I know this condition "{{ result("Event trigger") | length > 0}}" is not correct because the previous tasks is a trigger.

Does any know what would be the right condition?

Thanks in advance.

Regards,

Elena.

Re: Setting a condition that skip a step if the trigger returns 0

dylan_taelemans — Wed, 08 Jul 2026 07:18:14 GMT

I'm a bit confused. The event trigger should always produce a result; otherwise, the workflow wouldn't be triggered in the first place.

Re: Setting a condition that skip a step if the trigger returns 0

erh_inetum — Wed, 08 Jul 2026 07:21:13 GMT

Hi Dylan,

As you can see, now, at the time I execute the querry, it returns 0.

I would like the event triggers when the result of the condition is > 0 or in the next steps, the steps was skipped if the result of the condition is 0.

Is it possible to do this?

Thanks,

Elena.

Re: Setting a condition that skip a step if the trigger returns 0

dylan_taelemans — Wed, 08 Jul 2026 07:27:02 GMT

Okay, I think there's a misunderstanding here.

Query past events does not run or trigger your workflow. It's only used to verify that your event filter is working as expected.

In your case, there wasn't a single event in the past 7 days that matched your filter conditions.
So, let's say you created this workflow a week ago. It would never have started because no event matching your filter conditions would have occurred to trigger it. No need for {{ result("Event trigger") | length > 0}} as you would never even start your workflow.

Re: Setting a condition that skip a step if the trigger returns 0

erh_inetum — Wed, 08 Jul 2026 08:15:28 GMT

Hi Dylan,

You are right. Putting the condition for which I want the workflow triggers it's enough. Now it's working as it's expected.

Thanks a lots for your help and also for your answer in this other post because it's helped me to complete the condition.

Regards,

Elena.

Re: Setting a condition that skip a step if the trigger returns 0

sonja — Fri, 17 Jul 2026 07:33:01 GMT

Hi erh_inetum!

What kind of events do you want your workflow to trigger on? For problem records, we have a dedicated problem trigger where you can configure it to only fire for the "closed" state, which might be a cleaner fit for your use case.

Curious to hear more about what you're trying to achieve!

You can find more on alerting and notifications in the documentation here: https://docs.dynatrace.com/docs/analyze-explore-automate/alerting-and-notifications.

Sonja

Re: Setting a condition that skip a step if the trigger returns 0

erh_inetum — Tue, 28 Jul 2026 09:05:22 GMT

Hi Sonja,

We want to trigger an event when a problem is transitioning to closed. With the solution proposed for Dylan ( @dylan_taelemans ) we got it.

Let me know if it's clear or you need any additional explanation.

Thanks a lot for your interest.

Regards,

Elena.

Re: Setting a condition that skip a step if the trigger returns 0

sonja — Wed, 29 Jul 2026 11:32:31 GMT

Good to hear it's working now! If you ever want to simplify the logic, you can use the new "trigger only on close" option we just added to the problem trigger.

Sonja