topic Do not trigger Webhook by reopening of the Problem in Automations

Do not trigger Webhook by reopening of the Problem

Ingrida — Tue, 29 Aug 2023 06:58:55 GMT

Hi dear community,

After happy implementation of custom integration for Problems notifications to our legacy incident managemement system with no webhook we are facing following problem:

After problem is reopenend (so, new event are merged to existing problem), our webhook is triggered (again) causing reperative creation of incidents.

We've set up problem notification exclusivelly not to be triggered if new events are merged, but seems like reopening the problem is not being covered with it... 😞

Anybody here with same problem?

Anybody here who solved it?

Regards,

Ingrida

Re: Do not trigger Webhook by reopening of the Problem

natanael_mendes — Mon, 28 Aug 2023 15:40:50 GMT

When you are creating a custom integration with webhook you have a few options, one of which is not to alert if the problem occurs again, which is probably what is happening in your environment. I recommend disabling it to avoid this barrage of notifications

Re: Do not trigger Webhook by reopening of the Problem

Ingrida — Tue, 29 Aug 2023 06:52:27 GMT

Hi @natanael_mendes ,

Thanks for replay and proposal.

Actually this is how we set it up:

...
 "webHookNotification": {      "acceptAnyCertificate": true,      "notifyEventMergesEnabled": false,      "notifyClosedProblems": false,  
...

Still not working 😞

Re: Do not trigger Webhook by reopening of the Problem

Ingrida — Wed, 06 Sep 2023 15:50:01 GMT

I got an advice from DT Support to open RFE for it as "it works as designed". Hence: Ability todisable WEbhook activation in case of reopening of the Problem - Dynatrace Community