Dynatrace and OpsGenie

patmis — Thu, 21 Jul 2022 13:21:08 GMT

Hi everybody!

According to OpsGenie, there are two ways to integrate Dynatrace

- the Dynatrace integration

- the Dynatrace webhook integration

For the first, in Dynatrace the notification type "OpsGenie" is selected. For the second one the notification type "Custom Integration" is selected.

The first one works in my environment, the one via Custom Integration does not.

I am sending the following Payload (according to the OpsGenie documentation Integrate Opsgenie with Dynatrace Webhook (v2) | Opsgenie | Atlassian Support😞

{ "State":"{State}", "ProblemID":"{ProblemID}", "ProblemTitle":"{ProblemTitle}", "ImpactedEntities":{ImpactedEntities}, "ImpactedEntity":"{ImpactedEntity}", "PID":"{PID}", "ProblemDetailsHTML":"{ProblemDetailsHTML}", "ProblemDetailsJSON":{ProblemDetailsJSON}, "ProblemDetailsMarkdown":"{ProblemDetailsMarkdown}", "ProblemDetailsText":"{ProblemDetailsText}", "ProblemImpact":"{ProblemImpact}", "ProblemSeverity":"{ProblemSeverity}", "ProblemURL":"{ProblemURL}", "Tags":"{Tags}" }

The test is successful but now alert is generated in OpsGenie.

Any ideas?

Kind Regards.

Patrick

Re: Dynatrace and OpsGenie

patmis — Mon, 25 Jul 2022 05:59:56 GMT

Hi all,

I figured it out. The test alert sent by Dynatrace is for some reason not mapped to the team in OpsGenie. But real alerts are mapped to the group and can be alerted.

Consider this question as answered.

Regards,

Patrick

Re: Dynatrace and OpsGenie

Karolina_Linda — Thu, 18 Aug 2022 10:31:13 GMT

Thanks a lot, Patrick, for coming back with an answer! Much appreciated!

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Dynatrace and OpsGenie

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