topic There is a way to create a Jira ticket for every Dynatrace problem. What happens to jira tickets when Dynatrace auto resolves thes in Automations

There is a way to create a Jira ticket for every Dynatrace problem. What happens to jira tickets when Dynatrace auto resolves thes

kiran_patil — Thu, 18 Nov 2021 13:50:35 GMT

There is a way to create a Atlassian Jira ticket for every Dynatrace problem. What happens to jira tickets when Dynatrace auto resolves these problems.

Re: There is a way to create a Jira ticket for every Dynatrace problem. What happens to jira tickets when Dynatrace auto resolves

shawn_white — Thu, 22 Apr 2021 18:48:02 GMT

Hey @kiran_patil! There is an out-of-the-box integration with Jira that is pretty easy to configure. You can read about the details here. Currently, using this integration doesn't automatically close Jira tickets when Dynatrace identifies the problem as resolved. That said, you could leverage our Problems API v2 to build your own integration that can automatically close tickets in Jira (or close Problems in Dynatrace if you resolve a ticket in Jira).

Re: There is a way to create a Jira ticket for every Dynatrace problem. What happens to jira tickets when Dynatrace auto resolves

Julius_Loman — Thu, 22 Apr 2021 20:24:00 GMT

Hello @kiran_patil ,

there is also a 3rd party integration between Dynatrace and Jira that will allow you to do much more. Have a look here - https://www.tempest.sk/dynatrace-integration-for-jira/ for details.