topic Servicenow CMDB - Dynatrace Integration in Automations

Servicenow CMDB - Dynatrace Integration

stevenpav — Mon, 28 Jun 2021 13:02:22 GMT

Hi. I am working on Dynatrace-ServiceNow Integration. I would like to populate ServiceNow CMDB with Dynatrace Info (as supported and describred on product documentation) but only for an specific group of CIs, not for the entire CI elemens already allocated on Dynatrace.

Any idea regarding how Can acheive it? I was tinking on assign TAGs to the elements i want to populate on ServiceNow side. Even i created a Management Zone. But I don know how to configure Dynatrace-Servicenow integration parameters in order to have on servicenow CMDB the group of assets that I need.

Apreciate if someone can provide assistance

Thank you!

Re: Servicenow CMDB - Dyatrace Integration

jairam_ramaswam — Tue, 28 Apr 2020 14:03:21 GMT

Hi David, To just populate specific groups best way is to TAG them as you have mentioned and apply that Tag filter when you enter the Environment information once you install the Dynatrace app in ServiceNow.

If you need any help, please email me jai@dynatrace.com and I can help you with any further questions you may have

Attached is the screenshot with 'ci360' tag filter for this environment which enables the above

Re: Servicenow CMDB - Dyatrace Integration

stevenpav — Tue, 28 Apr 2020 14:49:05 GMT

Thank you for your response!.. looks that is the right way to do it.