topic Re: What are some key benefits of Dynatrace and ServiceNow integration? in Automations

What are some key benefits of Dynatrace and ServiceNow integration?

rswarnka — Thu, 24 Sep 2020 10:34:06 GMT

Hello experts, I am trying to gather some very high level value points for Dynatrace and ServiceNow Integration. May I know some top 3-5 use cases that my enterprise can achieve with this integration.

Re: What are some key benefits of Dynatrace and ServiceNow integration?

arturo_mondelo — Thu, 24 Sep 2020 10:40:43 GMT

Hi,

I would point out those on our official docs:

Dynatrace ServiceNow integration is a two-way integration that:

Pushes incidents from your Dynatrace environment to your ServiceNow instance.
(Optionally) Pushes all single events of a detected problem to the ServiceNow ITOM event API.
(Optionally) Pulls host, process and service information from Dynatrace through a scheduled job within your ServiceNow instance.

You can find it here: https://www.dynatrace.com/support/help/setup-and-configuration/integrations/third-party-integrations/problem-notification-systems/servicenow-integration/

Hope it helps!

Re: What are some key benefits of Dynatrace and ServiceNow integration?

Marcelo_santand — Wed, 28 Apr 2021 14:50:27 GMT

Hello @arturo_mondelo

1- You will be able to manage the data by examining the frequencies of the incidents and the open times of each one.

2- You will be able to identify the impacts and classify them, in this way you can pass all these incidents to the DEV for their improvement.

3- On the business side you will have fewer errors since you will be repairing them. In the end, you will have a better quality product on the user side.

Best Regards!