https://community.dynatrace.com/t5/Automations/ServiceNOW-ITOM-interface/m-p/127458#M933 <P>Hello,</P><P>When looking at the json events send to ServiceNow ITOM, I notice that a problem number is send and not the eventid. Is this correct? In the past I think have seen an unique event_id in the json did that change?</P><P>KR Henk</P><P><BR /></P> Sat, 22 Feb 2020 17:15:50 GMT henk_stobbe 2020-02-22T17:15:50Z https://community.dynatrace.com/t5/Automations/ServiceNOW-ITOM-interface/m-p/127458#M933 <P>Hello,</P><P>When looking at the json events send to ServiceNow ITOM, I notice that a problem number is send and not the eventid. Is this correct? In the past I think have seen an unique event_id in the json did that change?</P><P>KR Henk</P><P><BR /></P> Sat, 22 Feb 2020 17:15:50 GMT https://community.dynatrace.com/t5/Automations/ServiceNOW-ITOM-interface/m-p/127458#M933 henk_stobbe 2020-02-22T17:15:50Z https://community.dynatrace.com/t5/Automations/ServiceNOW-ITOM-interface/m-p/127459#M934 <P>hello, found the answer in serviceNow docs,</P><P>https<A href="https://docs.servicenow.com/bundle/helsinki-it-operations-management/page/product/event-management/task/send-events-via-web-service.html">://docs.servicenow.com/bundle/helsinki-it-operations-management/page/product/event-management/task/send-events-via-web-service.html</A></P><P>I assume SN message_key is the DT message_id?</P><P><BR /></P> Sun, 23 Feb 2020 12:16:56 GMT https://community.dynatrace.com/t5/Automations/ServiceNOW-ITOM-interface/m-p/127459#M934 henk_stobbe 2020-02-23T12:16:56Z