https://community.dynatrace.com/t5/Automations/Is-backtracing-possible-from-ServiceNow-to-Dynatrace/m-p/111784#M965 <P>Thanks Sebastian, yep I also have info only of API being used for updating back the problems with comments</P><BR /> Wed, 16 Jan 2019 10:32:26 GMT rohit_sharma 2019-01-16T10:32:26Z https://community.dynatrace.com/t5/Automations/Is-backtracing-possible-from-ServiceNow-to-Dynatrace/m-p/111782#M963 <P>Once the integration between Dynatrace and ServiceNow is done, is it possible to backtrace and sync changes done in service now incident side with Dynatrace problems?</P> <P>&nbsp;</P> Mon, 28 Jun 2021 12:55:51 GMT https://community.dynatrace.com/t5/Automations/Is-backtracing-possible-from-ServiceNow-to-Dynatrace/m-p/111782#M963 rohit_sharma 2021-06-28T12:55:51Z https://community.dynatrace.com/t5/Automations/Is-backtracing-possible-from-ServiceNow-to-Dynatrace/m-p/111783#M964 <P>No, webhook integration is one way. But there is an API for posting comments to problems:</P><P><A href="https://www.dynatrace.com/support/help/dynatrace-api/environment/problems-api/">https://www.dynatrace.com/support/help/dynatrace-a...</A></P><P>I don't know if service now is able to send payload to dynatrace API while you doing something with problem but maybe this is an idea.</P><P>Sebastian </P><BR /> Wed, 16 Jan 2019 09:02:37 GMT https://community.dynatrace.com/t5/Automations/Is-backtracing-possible-from-ServiceNow-to-Dynatrace/m-p/111783#M964 skrystosik 2019-01-16T09:02:37Z https://community.dynatrace.com/t5/Automations/Is-backtracing-possible-from-ServiceNow-to-Dynatrace/m-p/111784#M965 <P>Thanks Sebastian, yep I also have info only of API being used for updating back the problems with comments</P><BR /> Wed, 16 Jan 2019 10:32:26 GMT https://community.dynatrace.com/t5/Automations/Is-backtracing-possible-from-ServiceNow-to-Dynatrace/m-p/111784#M965 rohit_sharma 2019-01-16T10:32:26Z