topic Re: Integration of Moogsoft and ServiceNow with Dynatrace in Automations

Integration of Moogsoft and ServiceNow with Dynatrace

siva_puli_exter — Thu, 10 Jan 2019 11:06:14 GMT

Could you please guide us on the below requirement?

We have got a new requirement to integrate MoogSoft and ServiceNow tools with Dynatrace.

Could you please provide us steps or any documentation?

Thanks&Regards

Siva

Re: Integration of Moogsoft and ServiceNow with Dynatrace

skrystosik — Thu, 10 Jan 2019 11:20:39 GMT

Here is doc for ServiceNow 🙂

https://www.dynatrace.com/support/help/integration...

Sebastian

Re: Integration of Moogsoft and ServiceNow with Dynatrace

pahofmann — Thu, 10 Jan 2019 11:54:07 GMT

For Moogsoft you would most likely want to push problems from Dynatrace to Moogsoft, which should be possible via a custom webhook. You should check the Moogsoft documentation for that.

Re: Integration of Moogsoft and ServiceNow with Dynatrace

larry_roberts — Thu, 10 Jan 2019 12:13:27 GMT

Agreed. Pushing from Dynatrace to MoogSoft is the way to go. MoogSoft does have an out of the box integration on their side for Dynatrace, but all it's doing is a query and you have to provide credentials. I am currently kicking the tires on MoogSoft and found that going from Dynatrace to MoogSoft is the best method. Hope that helps.

Re: Integration of Moogsoft and ServiceNow with Dynatrace

jonno56 — Mon, 16 Oct 2023 14:44:09 GMT

Hi - when using the webook from Dynatrace, it is not possible to send the raw events... only a summary of the problem and the impacted entities that were there when the problem was first opened.
We have requested the RFE below for pushing events to any event management tooling - rather than being restricted to Service-Now ITOM module.

https://community.dynatrace.com/spaces/483/dynatrace-product-ideas/idea/221818/rfe-allow-events-from-problems-to-be-sent-to-3rd-p.html