topic Re: AWS Error - Not connected to AWS in Cloud platforms

AWS Error: Not connected to AWS

soportetr — Tue, 13 Jun 2023 10:04:55 GMT

Hi Everyone,

When i'm trying to Add a AWS Service, I'm getting the following error message:

I have already checked the credentials, and everything is correct.

Has this happened to anyone else? I hope you can help me

thanks in advanceinte

Re: AWS Error - Not connected to AWS

danielD — Mon, 12 Jun 2023 22:52:54 GMT

Hello,

Would you be able to specify a bit more which service specifically? Are you trying to do the following step of creating an aws policy for dynatrace to be able to ingest cloudwatch metrics directly from aws?

https://www.dynatrace.com/support/help/shortlink/aws-monitoring-guide#aws-policy-and-authentication

Thank you

Re: AWS Error - Not connected to AWS

soportetr — Mon, 19 Jun 2023 16:40:32 GMT

Hi,

I have followed all the steps for the integration of AWS services to Dynatrace. I also already ingested the cloudwatch metrics. However when I want to add another service (e.g. sqs, s3 bucket, etc.) I get error but checking the credentials, policies and yaml file, those services are enabled in the policy.

Thank you

Re: AWS Error: Not connected to AWS

GeoffT — Wed, 21 Jun 2023 16:03:23 GMT

I'm having the same issue trying to add additional AWS services. If I don't add any services, AWS saves fine, but when I try to add anything additional, I get that error.
We just turned on Grail, I wonder if this has something to do with it.

Re: AWS Error: Not connected to AWS

cerculeon — Thu, 20 Jul 2023 20:41:54 GMT

Having the same issue when I try and update default services by adding s3

Re: AWS Error: Not connected to AWS

jiratchaya_dpm — Mon, 28 Aug 2023 10:35:41 GMT

I'm having the same issue when trying to connect other AWS services.

Is there any solution for this?

Re: AWS Error: Not connected to AWS

jiratchaya_dpm — Fri, 29 Sep 2023 09:14:11 GMT

Hi All,

I used 'Management Account ID' in AWS organization menu as ActiveGate account ID and it works now

Re: AWS Error: Not connected to AWS

Thusanthan_Kann — Wed, 09 Apr 2025 14:13:26 GMT

Hi there,
Where do we find this Management Account ID parameter within Dynatrace or AWS for us to attempt this solution?

Thank you in advance team
TK