topic Webhook-Servicenow payload in Cloud platforms

Webhook-Servicenow payload

nvnbs — Wed, 02 Apr 2025 07:12:02 GMT

hi All,

We have integrated dynatrace with servicenow using webhook and sending it to servicenow event management .We need these to be included as part of the payload.Is there any way we can send these as part of the problem details we send it to Servicenow

Node
Description
Source
Type
Resource
Metric Name
Severity

Re: Webhook-Servicenow payload

ChadTurner — Tue, 01 Apr 2025 21:12:38 GMT

I would recommend leveraging the ServiceNow built in integration. if not and you do want to use a webhook, all this data can be transmitted by way of Problem details, along with associated Tags.

Re: Webhook-Servicenow payload

nvnbs — Tue, 01 Apr 2025 21:16:31 GMT

Thanks chad can you proivde any documentation where it shows how can we pass all these using associated tags,we created metric events and want to include these values or tags as part of the payload sent to servicenow using webhook

Re: Webhook-Servicenow payload

ChadTurner — Tue, 01 Apr 2025 21:21:31 GMT

https://docs.dynatrace.com/docs/shortlink/webhook#example-json-with-placeholders

those are the placeholders for the payload