topic Re: Unable to install Windows OneAgent (extension) on Azure Virtual Machine in Cloud platforms

Unable to install Windows OneAgent (extension) on Azure Virtual Machine

Jet — Tue, 10 Jun 2025 15:29:10 GMT

We are attempting to install Dynatrace OneAgents on Azure Windows VMs using the extension but have been unsuccessful. We tried installing the OneAgent extension both via the Azure Portal and the Azure CLI, but neither method worked. We followed the instructions in this Dynatrace documentation.

However, the extension installations work correctly for Azure App Services, Azure Virtual Machine Scale Sets (Windows Server 2019), and Azure Linux VMs.

On an affected Azure Virtual Machine, we found the following error in the Windows Event Log:

Error: "Product: Dynatrace OneAgent – OneAgent cannot be installed on an unsupported platform. If you want to install OneAgent anyway, use the flag SKIP_OS_SUPPORT_CHECK=true."

We are using Windows 11 Enterprise multi-session (23H2) and Windows 11 Pro N (23H2).

Manual installation seems working. Amy chance to install OneAgent as VM extension and pass parameter SKIP_OS_SUPPORT_CHECK=true ?

Re: Unable to install Windows OneAgent (extension) on Azure Virtual Machine

marco_irmer — Mon, 16 Jun 2025 20:28:47 GMT

Have you tried incorporating the necessary flag into the installer arguments? I believe going through the CLI gives you the ability to add the 'installerArguments' parameter. An example of doing this is available in the docs for adding in a network zone (see line #6). It would stand to reason that you could put the SKIP_OS_SUPPORT_CHECK in there.

Re: Unable to install Windows OneAgent (extension) on Azure Virtual Machine

Jet — Wed, 18 Jun 2025 03:16:19 GMT

Thanks. Seems working for us.

az vm extension set `
--resource-group <resource-group> `
--vm-name <vm-name. `
--name "oneAgentWindows" `
--publisher "dynatrace.ruxit" `
--settings '{"token": <token>, "tenantId": <tenant>, "hostGroup": <hostgroup>, "server": <server>, "installerArguments":"SKIP_OS_SUPPORT_CHECK=true"}'