topic Re: Dynatrace Application Detection Issue in AKS in Container platforms

Dynatrace Application Detection Issue in AKS

DevendraGo — Thu, 23 Mar 2023 07:30:59 GMT

Hi Everyone,

Hope you are doing well!!
We have a application which is configured in the application detection section using domain name of AKS Cluster. but no traffic/user activity is shown in the frontend section of Dynatrace. We don't know the issue what is causing it.

Please anyone can tell the possible issues. Thanks!:)

please find the below snippet

Re: Dynatrace Application Detection Issue in AKS

radek_jasinski — Wed, 22 Mar 2023 13:55:28 GMT

Hi,

I understand that you have OneAgent installed on the component that is responsible for serving the web page to the user?
Did you have this monitoring working before?
Check if the JS script (ruxitagentjs_) is loaded in the page source (NET tab from developer mode)

There may be a situation where the firewall cuts out this script. Another possibility is that you need to change the location of the script in the web file structure. Default is uploaded in the root of the page.

See the section in the documentation on troubleshooting for other verification options:

https://www.dynatrace.com/support/help/platform-modules/digital-experience/web-applications/troubleshooting/why-dont-i-see-my-applications-or-monitoring-data

Let me know how you check if the script loads correctly.

Radek

Re: Dynatrace Application Detection Issue in AKS

MarcoCritti — Thu, 23 Mar 2023 08:52:16 GMT

Hi
Just to avoid any configuration issue, please check under My web application > Top 3 included domains > View full details, if you found there the Site, try to transfer it to your Application, and then review again the detection rules.

If there is nothing make sure your Timeframe is big enough ( Last 7 days? ).

This way you can at least be sure that this was not the problem.

Cheers
Marco