topic Re: Microsoft Teams Observability in Custom Solutions Spotlight

Microsoft Teams Observability

jegron — Tue, 01 Apr 2025 09:17:35 GMT

Hi everyone,

At Phenisys, we’ve just released a new Dynatrace App focused on Microsoft Teams monitoring. The goal? Help IT teams gain better visibility into Teams performance and usage.

Highlights:

Most used messaging app in organizations
Microsoft CQD is not user-friendly
Teams Admin portal is for … admin persona. Helpdesk or Ops don’t have access
Providing quick and simple access without requiring expert intervention
Offering precise, scalable data analytics with high granularity
Delivering key performance metrics for each client site’s network to enable actionable remediation plans
Alternative to Digital Employee Experience (DEX) tools

I had the chance to walk through our solution with @andreas_grabner in a short demo session : 📺 Watch the demo!

You can also find us on the Dynatrace Hub : Dynatrace Hub

Following the demonstration and based on customer feedback, we have added support for PSTN and Direct Routing calls.

We’d love to hear your thoughts, use cases, or ideas for improvement!

Feel free to reach out if you want to go deeper into the setup or data model 😇

Julien

Re: Microsoft Teams Observability

AurelienGravier — Mon, 14 Apr 2025 14:58:13 GMT

Hi @PedroDeodato,

Julien has shared here the demo on our custom Microsoft Teams app that I mentioned to you at Perform.

Feel free to contact us to see if you can offer it to your interested clients.

By the way, this applies to all the other Dynatrace Dynamights partners as well.
Thx.

Regards Aurelien.

Re: Microsoft Teams Observability

jegron — Mon, 11 Aug 2025 08:29:15 GMT

🚀 New features available!

Retrieve detailed Auto Attendant & Call Queue data:

Correlate all your Microsoft Teams data to build a full Distributed Trace — end-to-end visibility made simple.

Revamped Call Overview with Customer Site mapping:

Get a one-click Site Compliance summary at any time.

Don't hesitate to contact us! 😃

Re: Microsoft Teams Observability

jegron — Thu, 02 Oct 2025 08:29:40 GMT

🚀New features available!

Site CSV Integration: You can now import Site CSV files directly into the application. All widgets have been updated to use the new lookup file mechanism for improved data referencing and consistency.

Enhanced Call Record Map: The call record visualization now includes enriched context from both customer and public network topologies, providing deeper insights into call routing and connectivity.

IPAM Integration: The application now supports integration with external IP Address Management (IPAM) tools, enabling seamless drilldown in your inventory.

OpenPipeline Deployment: OpenPipeline configurations can now be deployed directly from within the application, streamlining observability pipeline setup and management.