topic Query Outgoing Business Events Using DQL for Complete Insights in DQL

Query Outgoing Business Events Using DQL for Complete Insights

TT — Wed, 17 Dec 2025 12:37:29 GMT

I have defined an Outgoing Business event that sending SOAP/XML requests to external service

Event Trigger
- Request - Path contains "MyExternalService"
Event meta data
- Event Provider
  - Data Source - Request Path
- Event type
  - Fixed value - MyExternalService
- Event category
  - Data Source - Request - Body
  - Path - x.y.z.myField

However, I am unable to see any metrics from Notebook query for example
fetch bizevents
| summarize Count=count(), by:{event.provider, event.type}
| sort Count, direction:"descending"

Re: Unable to query Outgoing Business Event

t_pawlak — Thu, 13 Nov 2025 12:35:11 GMT

Hi,
Your DQL is corect.

but the fact that no Business Events are actually being ingested, so fetch bizevents has nothing to return.

Re: Unable to query Outgoing Business Event

TT — Thu, 13 Nov 2025 13:06:55 GMT

Hi @t_pawlak

I am sure there were requests for the business event as I could see the log entries for the call

Re: Unable to query Outgoing Business Event

TT — Thu, 13 Nov 2025 13:10:14 GMT

Just to be clear, the metrics from DQL did not contain the Business Event that I have created

Re: Unable to query Outgoing Business Event

t_pawlak — Thu, 13 Nov 2025 13:23:47 GMT

Thanks for the clarification!

Two important distinctions here:

Seeing log entries ≠ having Business Events in Grail.
The fact that you see log lines for the SOAP call only proves that the request happened, but it doesn’t necessarily mean that a OneAgent Business Event was generated and stored in bizevents.

To narrow this down, could you please share how exactly you configured your Business Event rule?
For example:

is it an Outgoing or Incoming Business Event?
what is the trigger condition (request path, service, etc.)?
how did you set event.provider / event.type and other fields?

A screenshot of the Business Event configuration (with sensitive data blurred) would also be very helpful.

Re: Unable to query Outgoing Business Event

AntonPineiro — Thu, 13 Nov 2025 13:40:56 GMT

Hi,

Are you talking about Managed?

Best regards

Re: Unable to query Outgoing Business Event

TT — Thu, 13 Nov 2025 13:47:18 GMT

Please see the screenshot below

Re: Unable to query Outgoing Business Event

TT — Thu, 13 Nov 2025 13:49:51 GMT

Hi @AntonPineiro

What do you mean by that?

Re: Unable to query Outgoing Business Event

t_pawlak — Thu, 13 Nov 2025 14:03:23 GMT

Dynatrace SaaS = Dynatrace runs and hosts the cluster for you (typical URL like ...live.dynatrace.com, features like Notebooks/Map/Reference data available).

Dynatrace Managed = You host the Dynatrace cluster on-prem or in your cloud. There’s a Cluster Management Console (CMC) and a custom domain.
Look at the URL and the account “About” page:

If you see “Dynatrace Managed” or have access to CMC, you’re Managed.

If your environment lives under *.dynatrace.com (e.g., ...live.dynatrace.com) and there’s no CMC, you’re SaaS.

Re: Unable to query Outgoing Business Event

TT — Thu, 13 Nov 2025 16:15:17 GMT

It's SaaS

Re: Unable to query Outgoing Business Event

Julius_Loman — Thu, 13 Nov 2025 17:09:20 GMT

@TT support of outgoing business events captured by OneAgent is pretty limited to a few frameworks at this time. I think it's this issue.

Currently, the support is only in Java and only for:

Apache HTTP Client 4.x
OK HTTP Client 3.4+

Capturing bizevents from HTTP requests sent by any other framework or technology is not possible (yet).

Re: Unable to query Outgoing Business Event

AntonPineiro — Fri, 14 Nov 2025 07:38:00 GMT

Hi,

Let me move this thread to QA because it is in Managed section.

Best regards

Re: Unable to query Outgoing Business Event

PierreGutierrez — Sun, 16 Nov 2025 22:02:52 GMT

Hi @TT
Review the information of @Julius_Loman .

Can you tell us, what is the technology of your services?
Could you share us an image of the services/endpoint where you want implement the Business Event?