topic Re: How to retrieve activegate extension logs? in Log Analytics

How to retrieve activegate extension logs?

strudeau — Fri, 22 Nov 2024 14:20:13 GMT

We are trying to diagnose why an extension is not working as expected and need to look at the activegate diagnostics logs in order to do so located at the following location, for example:

SupportArchiveEDCE3637\COLLECTOR\0x0000000064c7d960\remotepluginmodule\log\extensions\datasources\com.dynatrace.extension.sql-server\dynatracesourcesql.jar.1.log

Is there a way to stream those logs directly into grail so we don't have to create a new diagnostic archive each time and download it? This takes forever and really slows us down when doing debugging. Your tips and counsels are really appreciated.

Re: How to retrieve activegate extension logs?

Peter_Youssef — Fri, 22 Nov 2024 14:33:18 GMT

Hello @strudeau

You can find ActiveGate Logs through the attached URL:

https://docs.dynatrace.com/docs/ingest-from/dynatrace-activegate/configuration/where-can-i-find-activegate-files

Then, you can ingest logs into Dynatrace for analysis and troubleshooting:

https://docs.dynatrace.com/docs/discover-dynatrace/references/dynatrace-api/environment-api/log-monitoring-v2/post-ingest-logs

BR,

Peter

Re: How to retrieve activegate extension logs?

Peter_Youssef — Fri, 22 Nov 2024 14:35:10 GMT

Hi @strudeau

You can also refer to :

https://docs.dynatrace.com/docs/ingest-from/dynatrace-activegate/activegate-diagnostics

KR,

Peter

Re: How to retrieve activegate extension logs?

strudeau — Fri, 22 Nov 2024 15:27:13 GMT

hello @Peter_Youssef , thanks for that valuable information. How would you suggest I forward my activegate logs to dynatrace? Should I use OneAgent or another agent? I was reading that there are some security permissions preventing OneAgent from from forwarding ActiveGate logs for some kind of security reasons. Thanks.

Re: How to retrieve activegate extension logs?

strudeau — Fri, 22 Nov 2024 15:28:04 GMT

Here's what I found about OneAgent and activegate logs.

Solved: Is there a way to monitor the Active Gate Logs using the One Agent? - Dynatrace Community

Re: How to retrieve activegate extension logs?

Peter_Youssef — Sat, 23 Nov 2024 11:54:55 GMT

Hello @strudeau

Using Postman you can run the attached API to ingest the AG related logs:

https://docs.dynatrace.com/docs/shortlink/api-log-monitoring-v2-post-ingest

KR,

Peter

Re: How to retrieve activegate extension logs?

Peter_Youssef — Sat, 23 Nov 2024 11:59:03 GMT

Hi @strudeau

Another applicable workaround on testing environment if possible:

Install the OA on the AG and check if the logs detected and ingested directly, it's fine.
If not create ingestion and processing rules.

Hoping it helps.

BR,

Peter