topic Missing Logs in Log Analytics

Missing Logs

jchrisw — Tue, 11 Oct 2022 18:14:54 GMT

Hello,

Please view the attachment; we have turned on log monitoring in our environment; however, it is showing that the logs are missing for some reason. Let me know if you need further information or can help with this.

Re: Missing Logs

abhi — Wed, 12 Oct 2022 00:48:05 GMT

Hi @jchrisw,

I believe you have enabled the log monitoring, which is through - The Log Monitoring configuration.

However, can you please check if the log files are actually configured in the log storage settings to be monitored by Dynatrace:

Log sources and storage

Since I also see that log files which are trying to be monitored are rotated, which is the reason we see the hash character. I would highly recommend validating the log file path and its permissions. Along with the below supportability:

Kind regards,
Abhi

Re: Missing Logs

benjamin_mullan — Thu, 13 Oct 2022 01:57:23 GMT

I have also found in once scenario. Even after selecting the logs they haven't come through (meeting all the requirements as they used to work) a full uninstall and reinstall was the only way to bring them back.