https://community.dynatrace.com/t5/Troubleshooting/Davis-CoPilot-Issues-with-McAfee-Web-Gateway/ta-p/286982 <DIV class="lia-message-template-content-zone"> <H2>Summary</H2> <P>In specific situations, Davis CoPilot Chat responses might be blocked by network security solutions (e.g., McAfee Web Gateway).</P> <P>&nbsp;</P> <H2>Problem</H2> <P>Davis CoPilot responds with the following error message :</P> <P class="lia-indent-padding-left-30px"><EM>Something's gone wrong, and we couldn't process Davis CoPilot's response. Please wait a moment, then try again. If the issue persists, please contact support.</EM></P> <P>It might generate an incomplete answer or not work at all.</P> <P>If this message appears persistently, it is a hint that a network security solution accidentally filters Davis CoPilot chat's response. McAfee Web Gateway is known to be especially affected.</P> <P>Note that the features <EM>Query with AI</EM> and <EM>Explain query with AI</EM> are not affected.</P> <P>&nbsp;</P> <H2>What's next</H2> <P>As this problem occurs in your local network, raising the issue with the security solution vendor is recommended.&nbsp;</P> </DIV> Wed, 22 Oct 2025 06:12:51 GMT michael_altenhu 2025-10-22T06:12:51Z https://community.dynatrace.com/t5/Troubleshooting/Davis-CoPilot-Issues-with-McAfee-Web-Gateway/ta-p/286982 <DIV class="lia-message-template-content-zone"> <H2>Summary</H2> <P>In specific situations, Davis CoPilot Chat responses might be blocked by network security solutions (e.g., McAfee Web Gateway).</P> <P>&nbsp;</P> <H2>Problem</H2> <P>Davis CoPilot responds with the following error message :</P> <P class="lia-indent-padding-left-30px"><EM>Something's gone wrong, and we couldn't process Davis CoPilot's response. Please wait a moment, then try again. If the issue persists, please contact support.</EM></P> <P>It might generate an incomplete answer or not work at all.</P> <P>If this message appears persistently, it is a hint that a network security solution accidentally filters Davis CoPilot chat's response. McAfee Web Gateway is known to be especially affected.</P> <P>Note that the features <EM>Query with AI</EM> and <EM>Explain query with AI</EM> are not affected.</P> <P>&nbsp;</P> <H2>What's next</H2> <P>As this problem occurs in your local network, raising the issue with the security solution vendor is recommended.&nbsp;</P> </DIV> Wed, 22 Oct 2025 06:12:51 GMT https://community.dynatrace.com/t5/Troubleshooting/Davis-CoPilot-Issues-with-McAfee-Web-Gateway/ta-p/286982 michael_altenhu 2025-10-22T06:12:51Z https://community.dynatrace.com/t5/Troubleshooting/Davis-CoPilot-Issues-with-McAfee-Web-Gateway/tac-p/295692#M1086 <P>Does someone have a solution, a workaround or a reference of an issue opened at&nbsp;<SPAN>McAfee for this please?</SPAN>&nbsp;</P> Thu, 05 Mar 2026 13:24:45 GMT https://community.dynatrace.com/t5/Troubleshooting/Davis-CoPilot-Issues-with-McAfee-Web-Gateway/tac-p/295692#M1086 JR79 2026-03-05T13:24:45Z