https://community.dynatrace.com/t5/Troubleshooting/Logs-Troubleshooting-Map/ta-p/302260 <P><LI-TOC indent="15" liststyle="disc" maxheadinglevel="2"></LI-TOC></P> <DIV class="lia-message-template-content-zone"> <H2>Logs Troubleshooting Map</H2> <DIV> <DIV class="my0ZUv6nH8oejAX131NWgg== oVethiVm5MuNiCg8jf1KhA==" data-line-index="6"> <DIV class="my0ZUv6nH8oejAX131NWgg== oVethiVm5MuNiCg8jf1KhA==" data-line-index="6"> <DIV class="my0ZUv6nH8oejAX131NWgg== oVethiVm5MuNiCg8jf1KhA==" data-line-index="20"> <DIV> <P>A decision-tree guide for troubleshooting log ingestion, source health, delays, volume, parsing, correlation, and alerting issues in Dynatrace.</P> <BLOCKQUOTE> <P><STRONG>First time here?</STRONG> Find your symptom in the table below and jump directly to the right section. No need to read top to bottom.</P> </BLOCKQUOTE> </DIV> <DIV>&nbsp;</DIV> <DIV> <H2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold" dir="ltr" data-sourcepos="13:1-13:23;674-696">How to use this map</H2> <P>&nbsp;</P> <H3>Find your symptom</H3> <TABLE> <THEAD> <TR> <TH class="lia-align-center">What you are seeing</TH> <TH class="lia-align-center">Go to</TH> </TR> </THEAD> <TBODY> <TR> <TD>Logs that worked before have suddenly stopped</TD> <TD><A href="https://assistant.d1.dynatrace.com/assistant#step-1a" target="_blank" rel="noopener noreferrer">Step 1A</A></TD> </TR> <TR> <TD>A source has never appeared in Dynatrace</TD> <TD><A href="https://assistant.d1.dynatrace.com/assistant#step-1b" target="_blank" rel="noopener noreferrer">Step 1B</A></TD> </TR> <TR> <TD>A source is visible but not ingesting records</TD> <TD><A href="https://assistant.d1.dynatrace.com/assistant#step-1c" target="_blank" rel="noopener noreferrer">Step 1C</A></TD> </TR> <TR> <TD>Log Monitoring is enabled but still no logs</TD> <TD><A href="https://assistant.d1.dynatrace.com/assistant#step-1d" target="_blank" rel="noopener noreferrer">Step 1D</A></TD> </TR> <TR> <TD>One ingestion method is affected (API, K8s, Azure, etc.)</TD> <TD><A href="https://assistant.d1.dynatrace.com/assistant#step-2" target="_blank" rel="noopener noreferrer">Step 2</A></TD> </TR> <TR> <TD>Logs arrive late or only partially</TD> <TD><A href="https://assistant.d1.dynatrace.com/assistant#step-3" target="_blank" rel="noopener noreferrer">Step 3</A></TD> </TR> <TR> <TD>Log volume increased or decreased unexpectedly</TD> <TD><A href="https://assistant.d1.dynatrace.com/assistant#step-4" target="_blank" rel="noopener noreferrer">Step 4</A></TD> </TR> <TR> <TD>Logs are visible but content, attributes, or timestamps are wrong</TD> <TD><A href="https://assistant.d1.dynatrace.com/assistant#step-5" target="_blank" rel="noopener noreferrer">Step 5</A></TD> </TR> <TR> <TD>A log metric or event is not triggering</TD> <TD><A href="https://assistant.d1.dynatrace.com/assistant#step-6" target="_blank" rel="noopener noreferrer">Step 6</A></TD> </TR> <TR> <TD>Trace link missing from a log record</TD> <TD><A href="https://assistant.d1.dynatrace.com/assistant#step-7" target="_blank" rel="noopener noreferrer">Step 7</A></TD> </TR> <TR> <TD>Dynatrace Managed cluster shows a log warning</TD> <TD><A href="https://assistant.d1.dynatrace.com/assistant#step-8" target="_blank" rel="noopener noreferrer">Step 8</A></TD> </TR> </TBODY> </TABLE> <P>&nbsp;</P> <HR /> <H2>Step 1A&nbsp; Logs that previously worked have stopped&nbsp;</H2> <BLOCKQUOTE> <P><STRONG>Start here first:</STRONG> Open <STRONG>Dashboards → Log module self-monitoring</STRONG> and check the <STRONG>Currently active issues</STRONG> panel. The platform may have already identified the cause via a self-monitoring event (SFM event). Act on that before changing any configuration.</P> <P>SFM events are available at <STRONG>OneAgent 1.339+ / SaaS 1.340+</STRONG>. Earlier versions require opt-in via the Settings API see <A href="https://docs.dynatrace.com/docs/analyze-explore-automate/logs/lma-log-ingestion/lma-log-ingestion-via-oa/lma-log-agent-sfm" target="_blank" rel="noopener noreferrer">Monitor log source health with SFM events</A>.</P> </BLOCKQUOTE> <P><STRONG>&nbsp;<A href="https://community.dynatrace.com/t5/Troubleshooting/My-logs-went-silent-where-do-I-start/ta-p/303793" target="_blank" rel="noopener noreferrer">My logs went silent&nbsp; where do I start?</A></STRONG></P> <P>Covers: OneAgent Log Module unhealthy · Kubernetes Log Module unhealthy · ActiveGate health issue · SFM event reference · source coverage check · module restart behaviour</P> <HR /> <H2>Step 1B&nbsp; Source has never appeared in Dynatrace&nbsp;</H2> <P><STRONG><A href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-missing-logs-in-Log-module/ta-p/300209" target="_blank" rel="noopener noreferrer">Troubleshooting missing logs in Log module</A></STRONG></P> <P>Covers: path and permission checks · security rules · custom source configuration · SFM <CODE>log_source.status</CODE> query · global Log Monitoring toggle · <CODE>app log content access</CODE> flag</P> <HR /> <H2>Step 1C&nbsp; Source is visible but not ingesting records&nbsp;</H2> <P><STRONG><A href="https://community.dynatrace.com/t5/Troubleshooting/Log-source-not-detected-or-not-ingested-Troubleshoot-source/ta-p/303792" target="_blank" rel="noopener noreferrer">Log source not detected or not ingested: Troubleshoot source discovery and ingest-rule coverage</A></STRONG></P> <P>Covers: Sources tab · ingest-rule coverage · matcher vs source name · active and inherited rule review · unique-record validation</P> <HR /> <H2>Step 1D&nbsp; Log Monitoring is enabled but logs are still missing&nbsp;</H2> <P>Work through these in order:</P> <TABLE> <THEAD> <TR> <TH class="lia-align-center">Situation</TH> <TH class="lia-align-center">Article</TH> </TR> </THEAD> <TBODY> <TR> <TD>Initial setup&nbsp; never produced records on this host</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Enable-Log-Visibility-in-Dynatrace/ta-p/242716" target="_blank" rel="noopener noreferrer">Enable Log Visibility in Dynatrace</A></TD> </TR> <TR> <TD>Enabled and monitored but records aren't visible</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Why-are-logs-still-missing-after-enabling-Log-monitoring/ta-p/296402" target="_blank" rel="noopener noreferrer">Why are logs still missing after enabling Log Monitoring?</A></TD> </TR> <TR> <TD>Security rules may be blocking the path</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-Missing-Log-Files-Due-to-OneAgent-Log-Monitoring/ta-p/302252" target="_blank" rel="noopener noreferrer">Troubleshooting Missing Log Files Due to OneAgent Log Monitoring Security Rules</A></TD> </TR> <TR> <TD>Server-side prerequisites (Logs Classic)</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/What-might-prevent-logs-from-appearing-on-the-server/ta-p/231456" target="_blank" rel="noopener noreferrer">What might prevent logs from appearing on the server?</A></TD> </TR> <TR> <TD>F5 Distributed Cloud WAAP intercepting communication</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Logs-Not-Being-Ingested-Due-to-F5-Distributed-Cloud-WAAP/ta-p/302352" target="_blank" rel="noopener noreferrer">Logs Not Being Ingested Due to F5 Distributed Cloud WAAP</A></TD> </TR> </TBODY> </TABLE> <HR /> <H2>Step 2&nbsp; One ingestion method is affected&nbsp;</H2> <P>Select the ingestion method:</P> <TABLE> <THEAD> <TR> <TH class="lia-align-center">Method</TH> <TH class="lia-align-center">Article</TH> </TR> </THEAD> <TBODY> <TR> <TD><STRONG>OneAgent</STRONG></TD> <TD>Use Steps 1A–1D above</TD> </TR> <TR> <TD><STRONG>REST API</STRONG></TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-log-Ingestion-via-API-POST-ingest-logs/ta-p/286608" target="_blank" rel="noopener noreferrer">Troubleshooting Log Ingestion via API</A></TD> </TR> <TR> <TD><STRONG>Ingest source with static enrichment</STRONG></TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-for-Ingest-sources-that-send-data-along-static/ta-p/303479" target="_blank" rel="noopener noreferrer">Troubleshooting for Ingest sources that send data along static enrichment</A></TD> </TR> <TR> <TD><STRONG>Fluent Bit</STRONG></TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-logs-ingested-via-Fluent-Bit/ta-p/283718" target="_blank" rel="noopener noreferrer">Troubleshooting Logs Ingested via Fluent Bit</A></TD> </TR> <TR> <TD><STRONG>FluentD</STRONG></TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Multi-Language-Log-Ingest-for-Dynatrace-via-FluentD/ta-p/268157" target="_blank" rel="noopener noreferrer">Multi-Language Log Ingest for Dynatrace via FluentD</A></TD> </TR> <TR> <TD><STRONG>Kubernetes / OpenShift</STRONG></TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-Kubernetes-logs-in-Log-module/ta-p/300204" target="_blank" rel="noopener noreferrer">Troubleshooting Kubernetes logs in Log module</A><SPAN>&nbsp;</SPAN>·<SPAN>&nbsp;</SPAN><A href="https://community.dynatrace.com/t5/Troubleshooting/Logs-Ingest-on-K8s-with-Dynatrace/ta-p/285827" target="_blank" rel="noopener noreferrer">Logs Ingest on Kubernetes with Dynatrace</A></TD> </TR> <TR> <TD><STRONG>Azure Log Forwarder</STRONG></TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Azure-Log-Forwarder-Troubleshooting/ta-p/243797" target="_blank" rel="noopener noreferrer">Azure Log Forwarder Troubleshooting</A></TD> </TR> <TR> <TD><STRONG>Azure Native Integration</STRONG></TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Fixing-Missing-Azure-Resource-Logs-Troubleshooting-Guide-for/ta-p/285463" target="_blank" rel="noopener noreferrer">Fixing Missing Azure Resource Logs: Azure Native Integration</A></TD> </TR> <TR> <TD><STRONG>Azure cross-tenant subscription</STRONG></TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/How-can-I-get-logs-from-an-Azure-subscription-in-another-Azure/ta-p/229424" target="_blank" rel="noopener noreferrer">How can I get logs from an Azure subscription in another Azure tenant?</A></TD> </TR> <TR> <TD><STRONG>Google Cloud</STRONG></TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Google-Cloud-Monitor-Troubleshooting/ta-p/243796" target="_blank" rel="noopener noreferrer">Google Cloud Monitor Troubleshooting</A></TD> </TR> <TR> <TD><STRONG>Syslog general</STRONG></TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Syslog-Ingestion-Troubleshooting/ta-p/264112" target="_blank" rel="noopener noreferrer">Syslog Ingestion Troubleshooting</A></TD> </TR> <TR> <TD><STRONG>Syslog&nbsp; via ActiveGate</STRONG></TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Syslog-Ingestion-via-ActiveGate-Troubleshooting-Guide/ta-p/282718" target="_blank" rel="noopener noreferrer">Syslog Ingestion via ActiveGate Troubleshooting Guide</A></TD> </TR> <TR> <TD><STRONG>Syslog&nbsp; non-standard format</STRONG></TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-Syslog-Ingestion-When-Standards-Aren-t-Strictly/ta-p/288555" target="_blank" rel="noopener noreferrer">Troubleshooting Syslog Ingestion When Standards Aren't Strictly Followed</A></TD> </TR> <TR> <TD><STRONG>OpenTelemetry</STRONG></TD> <TD><A href="https://docs.dynatrace.com/docs/ingest-from/opentelemetry/collector/resiliency" target="_blank" rel="noopener noreferrer">OpenTelemetry Collector resiliency</A></TD> </TR> <TR> <TD><STRONG>ActiveGate extension</STRONG></TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-Logs-Not-Arriving-from-ActiveGate-Extensions-Log/ta-p/298979" target="_blank" rel="noopener noreferrer">Logs Not Arriving from ActiveGate Extensions: Log Persistence Full</A></TD> </TR> </TBODY> </TABLE> <HR /> <H2>Step 3 Logs are delayed or only partially arriving&nbsp;</H2> <TABLE> <THEAD> <TR> <TH class="lia-align-center">Situation</TH> <TH class="lia-align-center">Article</TH> </TR> </THEAD> <TBODY> <TR> <TD>Records arrive late (including expected ~90s Kubernetes baseline)</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-log-ingest-delay-in-Log-module/ta-p/300190" target="_blank" rel="noopener noreferrer">Troubleshooting log ingest delay in Log module</A></TD> </TR> <TR> <TD>Ingest endpoint returns<SPAN>&nbsp;</SPAN><STRONG>HTTP 429</STRONG></TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Dynatrace-does-not-ingest-logs-HTTP-429/ta-p/230512" target="_blank" rel="noopener noreferrer">Dynatrace does not ingest logs: HTTP 429</A></TD> </TR> <TR> <TD>ActiveGate extension buffer or persistence full</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-Logs-Not-Arriving-from-ActiveGate-Extensions-Log/ta-p/298979" target="_blank" rel="noopener noreferrer">Logs Not Arriving from ActiveGate Extensions: Log Persistence Full</A></TD> </TR> <TR> <TD>Multiple sources via one ActiveGate affected</TD> <TD>Check<SPAN>&nbsp;</SPAN><STRONG>Ingest components health</STRONG><SPAN>&nbsp;</SPAN>in Log module self-monitoring dashboard →<SPAN>&nbsp;</SPAN><A href="https://docs.dynatrace.com/docs/ingest-from/setup-on-k8s/guides/deployment-and-configuration/resource-management/ag-resource-limits" target="_blank" rel="noopener noreferrer">ActiveGate sizing for Kubernetes</A></TD> </TR> </TBODY> </TABLE> <HR /> <H2>Step 4 Log volume changed unexpectedly&nbsp;</H2> <P>Both volume spikes and drops use the same starting article.</P> <P><STRONG><A href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-Log-volume-spiked-suddenly-where-is-it-coming/ta-p/303794" target="_blank" rel="noopener noreferrer">Log volume spiked overnight where is it coming from?</A></STRONG></P> <P>Covers: Top log producers · OpenPipeline self-monitoring metrics · ingest-rule scope review · volume decrease investigation · preventive alerting</P> <HR /> <H2>Step 5 Logs are visible but incorrect&nbsp;</H2> <TABLE> <THEAD> <TR> <TH class="lia-align-center">Symptom</TH> <TH class="lia-align-center">Article</TH> </TR> </THEAD> <TBODY> <TR> <TD>JSON stays in<SPAN>&nbsp;</SPAN><CODE>content</CODE><SPAN>&nbsp;</SPAN>&nbsp;expected attributes not extracted</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-JSON-parsing-in-Log-module/ta-p/300189" target="_blank" rel="noopener noreferrer">Troubleshooting JSON parsing in Log module</A></TD> </TR> <TR> <TD>Multiline records split incorrectly</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-log-boundary-detection-in-Log-module/ta-p/300208" target="_blank" rel="noopener noreferrer">Troubleshooting log boundary detection in Log module</A></TD> </TR> <TR> <TD>Gaps, duplicates, or missing records after rotation</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-log-rotation-issues-in-Log-Module/ta-p/300207" target="_blank" rel="noopener noreferrer">Troubleshooting log rotation issues in Log Module</A></TD> </TR> <TR> <TD>Content trimmed · attributes missing · timestamp corrected (<CODE>dt.ingest.warnings</CODE><SPAN>&nbsp;</SPAN>present)</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/What-do-log-ingest-warnings-on-my-records-mean-dt-ingest/ta-p/303795" target="_blank" rel="noopener noreferrer">What do log ingest warnings on my records mean?</A></TD> </TR> <TR> <TD>Ingest source sends static enrichment attributes missing or wrong</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-for-Ingest-sources-that-send-data-along-static/ta-p/303479" target="_blank" rel="noopener noreferrer">Troubleshooting for Ingest sources that send data along static enrichment</A></TD> </TR> <TR> <TD>Records don't look right in general</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Why-don-t-ingested-logs-look-as-expected/ta-p/230262" target="_blank" rel="noopener noreferrer">Why don't ingested logs look as expected?</A></TD> </TR> <TR> <TD>Attribute key case mismatch warning</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/I-get-an-ingest-warning-about-an-attribute-key-case-mismatch/ta-p/251188" target="_blank" rel="noopener noreferrer">Ingest warning about an attribute-key case mismatch</A><SPAN>&nbsp;</SPAN>·<SPAN>&nbsp;</SPAN><A href="https://community.dynatrace.com/t5/Troubleshooting/How-to-enable-the-attribute-key-mismatch-feature/ta-p/250221" target="_blank" rel="noopener noreferrer">How to enable the attribute-key mismatch feature</A></TD> </TR> <TR> <TD>Case-sensitive query warning (Logs Classic)</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/I-get-a-warning-in-the-Log-Viewer-about-case-sensitive-queries/ta-p/250222" target="_blank" rel="noopener noreferrer">Case-sensitive query warning in Logs Classic</A></TD> </TR> <TR> <TD>Records out of order or under the wrong timestamp</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Timestamps-in-Logs-with-OneAgent-1-313/ta-p/281611" target="_blank" rel="noopener noreferrer">Timestamps in Logs with OneAgent 1.313+</A></TD> </TR> <TR> <TD>High resource use from log enrichment component</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/High-resource-overhead-issue-related-to-the-Dynatrace-Log/ta-p/268817" target="_blank" rel="noopener noreferrer">High Resource Overhead from the Log Enrichment Component</A></TD> </TR> </TBODY> </TABLE> <BLOCKQUOTE> <P><STRONG>Quick check before parsing investigation:</STRONG> Run <CODE>fetch logs | filter isNotNull(dt.ingest.warnings) | summarize count(), by:{dt.ingest.warnings, log.source} | limit 100</CODE>&nbsp; if warnings are present, start with the ingest warnings article, not the parsing article.</P> </BLOCKQUOTE> <HR /> <H2>Step 6 Log metric or event is not triggering&nbsp;</H2> <TABLE> <THEAD> <TR> <TH class="lia-align-center">Situation</TH> <TH class="lia-align-center">Article</TH> </TR> </THEAD> <TBODY> <TR> <TD>Log-based metric shows no data</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/Dynatrace-Log-Monitoring-Metric-Shows-No-Data/ta-p/290822" target="_blank" rel="noopener noreferrer">Dynatrace Log Monitoring: Metric Shows No Data</A></TD> </TR> <TR> <TD>Problem opens against the wrong entity</TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/How-to-change-impacted-entity-for-log-based-event-problem/ta-p/274167" target="_blank" rel="noopener noreferrer">How to Change Impacted Entity for a Log-Based Event or Problem</A></TD> </TR> </TBODY> </TABLE> <HR /> <H2>Step 7&nbsp; Trace link missing from a log record&nbsp;</H2> <P><STRONG><A href="https://community.dynatrace.com/t5/Troubleshooting/Why-I-can-t-see-traces-in-Log-view-page-Logs-connected-to-traces/ta-p/209281" target="_blank" rel="noopener noreferrer">Why I Can't See Traces in Log View Page</A></STRONG></P> <HR /> <H2>Step 8&nbsp; Dynatrace Managed cluster warnings&nbsp;</H2> <TABLE> <THEAD> <TR> <TH class="lia-align-center">Warning message</TH> <TH class="lia-align-center">Article</TH> </TR> </THEAD> <TBODY> <TR> <TD><CODE>Log ingest queue is full</CODE></TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/quot-Log-ingest-queue-is-full-quot-message-in-Dynatrace-Managed/ta-p/232441" target="_blank" rel="noopener noreferrer">Log Ingest Queue Is Full: Dynatrace Managed</A></TD> </TR> <TR> <TD><CODE>Ingested log data is trimmed</CODE></TD> <TD><A href="https://community.dynatrace.com/t5/Troubleshooting/quot-Ingested-log-data-is-trimmed-quot-message-in-Dynatrace-Managed/ta-p/230269" target="_blank" rel="noopener noreferrer">Ingested Log Data Is Trimmed: Dynatrace Managed</A></TD> </TR> </TBODY> </TABLE> <HR /> <H2>Before contacting Support</H2> <P>Collect the following before opening a ticket:</P> <UL> <LI>When the issue started and the timezone used</LI> <LI>Affected host, host group, cluster, namespace, workload, or source path</LI> <LI>Screenshot from the <STRONG>Log module self-monitoring</STRONG> dashboard&nbsp;&nbsp;<STRONG>Currently active issues</STRONG> panel</LI> <LI>SFM event type, severity, and any source or entity context</LI> <LI>Source coverage state from the <STRONG>Sources</STRONG> tab</LI> <LI>Active and inherited ingest rules with matchers and scopes</LI> <LI>Sanitised sample record and result of a unique-record search</LI> <LI><CODE>dt.ingest.warnings</CODE> DQL result (if records are visible but incorrect)</LI> <LI>Recent changes&nbsp; application, permissions, deployment, or Dynatrace configuration</LI> <LI>OneAgent, ActiveGate, Operator, or collector version</LI> </UL> <P>Do not include credentials, access tokens, personal data, or unmasked log content.<BR /><BR /></P> <H2>Further Reading</H2> <UL> <UL> <LI><A href="https://docs.dynatrace.com/docs/analyze-explore-automate/logs/lma-log-ingestion/lma-log-ingestion-via-oa/lma-log-agent-sfm" target="_blank" rel="noopener noreferrer">Monitor log source health with SFM events</A></LI> <LI><A href="https://docs.dynatrace.com/docs/analyze-explore-automate/logs/lma-troubleshooting/lma-ingest-warnings" target="_blank" rel="noopener noreferrer">Log ingestion warnings reference</A></LI> <LI><A href="https://docs.dynatrace.com/docs/platform/openpipeline/reference/self-monitoring-metrics" target="_blank" rel="noopener noreferrer">OpenPipeline self-monitoring metrics</A></LI> <LI><A href="https://www.dynatrace.com/news/blog/modern-log-management-resilience-and-self-service-upgrades-for-log-ingestion/" target="_blank" rel="noopener noreferrer">Improve log ingest health with smarter log management</A></LI> </UL> </UL> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Wed, 09 Sep 2026 10:50:21 GMT noel_david 2026-09-09T10:50:21Z https://community.dynatrace.com/t5/Troubleshooting/Logs-Troubleshooting-Map/ta-p/302260 <P><LI-TOC indent="15" liststyle="disc" maxheadinglevel="2"></LI-TOC></P> <DIV class="lia-message-template-content-zone"> <P>*<EM>Use a table of contents for longer articles.&nbsp;</EM></P> <H2>Summary</H2> <P><EM>*This is a mandatory section.</EM></P> <P><EM>Short description of which part of the Dynatrace platform the article refers to and what kind of problem it will help resolve/ task it will describe.</EM></P> <P>&nbsp;</P> <H2>Problem</H2> <P><EM>*This is a mandatory section.</EM></P> <P><EM>Provide a precise description of the problem/ task to be described. Use anonymized screenshots, and include text for&nbsp;important messages, errors, or information that will help the customer find this article when searching.</EM></P> <P>&nbsp;</P> <H2>Troubleshooting steps</H2> <P><EM>*This section can be omitted as necessary.</EM></P> <P><EM>Explain what troubleshooting steps should be taken to ensure the problem matches this article.</EM></P> <P>&nbsp;</P> <H2>Resolution</H2> <P><EM>*This section can be omitted for articles that guide customers on ticket creation.</EM></P> <P><EM>Explain the solution or all possible solutions resulting from the troubleshooting steps.<BR /><BR /></EM></P> <H2>What's next</H2> <P><EM>*This is a mandatory section. Customers need a way to respond or follow up if they have questions.&nbsp;</EM></P> <P><EM>Explain what to do if the article did not help.&nbsp;</EM><EM>Note that there are multiple options available, including:</EM></P> <OL> <LI><EM><STRONG>Opening a support ticket</STRONG> - be as specific as possible about the information the customer should include in the ticket.&nbsp;</EM> If this article did not help, please open a support ticket, mention that this article was used and provide the following in the ticket: <UL> <LI>link to XYZ</LI> <LI>screenshot of XYZ</LI> <LI>information about XYZ</LI> </UL> </LI> <LI><EM><STRONG>Suggesting Product Idea</STRONG> - encourage the customer to suggest/ vote for a Product Idea explaining their business use case.</EM></LI> <LI><EM><STRONG>Explain this will change in the future</STRONG> - explain that this behaviour will change in a future release. (No product idea / support ticket needed)</EM></LI> <LI><EM><STRONG>Alternatives -</STRONG>&nbsp;any other actions or links to other articles that could move the customer forward.</EM></LI> </OL> <P>&nbsp;</P> <P><EM>*If it exists, link this article to the relevant troubleshooting map using the following guideline</EM></P> <H3>More articles can be found on the <A href="https://community.dynatrace.com/t5/Troubleshooting/" target="_self">XXX Troubleshooting Map</A></H3> </DIV> Wed, 09 Sep 2026 10:50:21 GMT https://community.dynatrace.com/t5/Troubleshooting/Logs-Troubleshooting-Map/ta-p/302260 noel_david 2026-09-09T10:50:21Z https://community.dynatrace.com/t5/Troubleshooting/Logs-Troubleshooting-Map/tac-p/302548#M1169 <P>Hi, nice summary, thank you!&nbsp;<img class="lia-deferred-image lia-image-emoji" src="https://community.dynatrace.com/html/@9BD876A77FEF3D5EF4BC972CF8A97CB1/images/emoticons/take_my_money.png" alt=":take_my_money:" title=":take_my_money:" /></P> Wed, 29 Jul 2026 11:38:20 GMT https://community.dynatrace.com/t5/Troubleshooting/Logs-Troubleshooting-Map/tac-p/302548#M1169 AntonPineiro 2026-07-29T11:38:20Z