https://community.dynatrace.com/t5/Troubleshooting/Logs-Troubleshooting-Map/ta-p/302260 <P><LI-TOC indent="15" liststyle="disc" maxheadinglevel="2"></LI-TOC></P> <DIV class="lia-message-template-content-zone"> <H2>Logs Troubleshooting Map</H2> <DIV> <DIV class="my0ZUv6nH8oejAX131NWgg== oVethiVm5MuNiCg8jf1KhA==" data-line-index="6"> <DIV class="my0ZUv6nH8oejAX131NWgg== oVethiVm5MuNiCg8jf1KhA==" data-line-index="2">A decision-tree guide for troubleshooting log ingestion, parsing, processing, correlation, and alerting issues in Dynatrace.</DIV> <DIV class="my0ZUv6nH8oejAX131NWgg== oVethiVm5MuNiCg8jf1KhA==" data-line-index="4">Logs can be collected through OneAgent, OpenPipeline, Fluent Bit, FluentD, Syslog, ActiveGate Extensions, REST API ingestion, Kubernetes, Azure, Google Cloud, and more.</DIV> <DIV class="my0ZUv6nH8oejAX131NWgg== oVethiVm5MuNiCg8jf1KhA==" data-line-index="6">Use this map to quickly identify where the problem lies and jump directly to the most relevant troubleshooting article.</DIV> <DIV class="my0ZUv6nH8oejAX131NWgg== oVethiVm5MuNiCg8jf1KhA==" data-line-index="6"> <DIV class="my0ZUv6nH8oejAX131NWgg== oVethiVm5MuNiCg8jf1KhA==" data-line-index="20"> <DIV>&nbsp;</DIV> <DIV>&nbsp;</DIV> <DIV> <H2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold" dir="ltr" data-sourcepos="13:1-13:23;674-696">How to use this map</H2> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="15:1-15:113;698-810">Work through the steps in order. The first one that matches your symptom is almost always the right entry point.</P> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="15:1-15:113;698-810">&nbsp;</P> <UL> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="17:1-17:50;812-861">Step 1 — Are logs visible in Dynatrace at all?</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="18:1-18:44;862-905">Step 2 — Which ingestion method is used?</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="19:1-19:49;906-954">Step 3 — Logs arrive, but do they look wrong?</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="20:1-20:52;955-1006">Step 4 — Are log-based metrics or events silent?</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="21:1-21:54;1007-1060">Step 5 — Are logs and traces failing to correlate?</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="22:1-22:52;1061-1112">Step 6 — Any Dynatrace Managed cluster warnings?</LI> </UL> <P>&nbsp;</P> <HR /> <H2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold" dir="ltr" data-sourcepos="26:1-26:43;1119-1161">Step 1 — Are logs visible in Dynatrace?</H2> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="28:1-28:45;1163-1207">If no, you are in the missing-logs category.</P> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="30:1-30:21;1209-1229"><STRONG>Typical symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="32:1-35:40;1231-1406"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="32:1-32:40;1231-1270">No records returned in the Log Viewer</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="33:1-33:48;1271-1318">Log monitoring is enabled but nothing appears</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="34:1-34:48;1319-1366">Logs disappeared after a configuration change</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="35:1-35:40;1367-1406">ActiveGate extension logs are missing</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="37:1-37:29;1408-1436"><STRONG>Troubleshooting articles</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="39:1-43:261;1438-2738"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="39:1-39:246;1438-1683"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Enable-Log-Visibility-in-Dynatrace/ta-p/242716" target="_blank" rel="noopener">Enable Log Visibility in Dynatrace</A></STRONG> —&nbsp; Start here if you're not sure log ingest was ever turned on for your environment or host group.</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="40:1-40:269;1684-1952"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Why-are-logs-still-missing-after-enabling-Log-monitoring/ta-p/296402" target="_blank" rel="noopener">Why are logs still missing after enabling Log Monitoring?</A></STRONG> —Log monitoring is on, host is monitored, but nothing shows up in Grail.</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="40:1-40:269;1684-1952"><STRONG><A id="link_6" class="page-link lia-link-navigation lia-custom-event" href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-Missing-Log-Files-Due-to-OneAgent-Log-Monitoring/ta-p/302252" target="_blank">Troubleshooting Missing Log Files Due to OneAgent Log Monitoring Security Rules</A>&nbsp;</STRONG>-&nbsp;<SPAN>OneAgent Log Monitoring security rules might prevent a file from being collected.</SPAN></LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="41:1-41:291;1953-2243"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-Logs-Not-Arriving-from-ActiveGate-Extensions-Log/ta-p/298979" target="_blank" rel="noopener">Logs Not Arriving from ActiveGate Extensions — Log Persistence Full</A></STRONG> — The extension reports OK but no logs surface; the persistence buffer is full.</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="42:1-42:234;2244-2477"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-missing-logs-in-Log-module/ta-p/300209" target="_blank" rel="noopener">Troubleshooting Missing Logs in Log Module</A></STRONG> —&nbsp; You're on the new Grail Log module and specific sources drop out.</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="43:1-43:261;2478-2738"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/What-might-prevent-logs-from-appearing-on-the-server/ta-p/231456" target="_blank" rel="noopener">What might prevent logs from appearing on the server?</A></STRONG> — Server-side prerequisites and permissions for Classic Log Monitoring.</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="45:1-45:39;2740-2778">If logs <EM>are</EM> visible, skip to Step 3.</P> <HR /> <H2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold" dir="ltr" data-sourcepos="49:1-49:44;2785-2828">Step 2 — Which ingestion method is used?</H2> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="51:1-51:56;2830-2885">Pick the section that matches how logs enter Dynatrace.</P> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="53:1-53:13;2887-2899">REST API</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="55:1-55:13;2901-2913"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="57:1-60:32;2915-3062"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="57:1-57:53;2915-2967"><CODE class="bg-text-200/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded-[0.4rem] px-1 py-px text-[0.9rem]">POST /api/v2/logs/ingest</CODE> fails or returns errors</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="58:1-58:34;2968-3001">Data accepted but never indexed</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="59:1-59:29;3002-3030">Token or permission issues</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="60:1-60:32;3031-3062">Payload rejected as malformed</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="62:1-62:173;3064-3236"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-log-Ingestion-via-API-POST-ingest-logs/ta-p/286608" target="_blank" rel="noopener">Troubleshooting Log Ingestion via API</A></STRONG>&nbsp;</P> <HR /> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="66:1-66:15;3243-3257">Fluent Bit</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="68:1-68:13;3259-3271"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="70:1-72:60;3273-3426"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="70:1-70:69;3273-3341">Fluent Bit reports successful delivery, logs never reach Dynatrace</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="71:1-71:25;3342-3366">OTLP conversion issues</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="72:1-72:60;3367-3426">Records visible in Fluent Bit stdout but missing in Dynatrace</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="74:1-74:170;3428-3597"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-logs-ingested-via-Fluent-Bit/ta-p/283718" target="_blank" rel="noopener">Troubleshooting Logs Ingested via Fluent Bit</A></STRONG>&nbsp;</P> <HR /> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="78:1-78:12;3604-3615">FluentD</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="80:1-80:13;3617-3629"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="82:1-84:56;3631-3771"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="82:1-82:47;3631-3677">Forwarder is working but only some logs land</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="83:1-83:38;3678-3715">Partial ingestion, parsing failures</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="84:1-84:56;3716-3771">Mixed-language or multi-byte payloads dropping fields</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="86:1-86:182;3773-3954"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Multi-Language-Log-Ingest-for-Dynatrace-via-FluentD/ta-p/268157" target="_blank" rel="noopener">Multi-Language Log Ingest for Dynatrace via FluentD</A></STRONG>&nbsp;</P> <HR /> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="90:1-90:27;3961-3987">Kubernetes / OpenShift</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="92:1-92:13;3989-4001"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="94:1-96:56;4003-4165"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="94:1-94:57;4003-4059">Container logs missing for specific pods or namespaces</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="95:1-95:50;4060-4109">Node-level agent collecting but nothing indexed</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="96:1-96:56;4110-4165">OpenPipeline stage filtering out records unexpectedly</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="98:1-98:13;4167-4179"><STRONG>Articles</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="100:1-101:233;4181-4610"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="100:1-100:197;4181-4377"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Logs-Ingest-on-K8s-with-Dynatrace/ta-p/285827" target="_blank" rel="noopener">Logs Ingest on Kubernetes with Dynatrace</A></STRONG> — End-to-end path check for K8s log ingest.</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="101:1-101:233;4378-4610"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-Kubernetes-logs-in-Log-module/ta-p/300204" target="_blank" rel="noopener">Troubleshooting Kubernetes Logs in Log Module</A></STRONG> —Pipeline stages, sidecar assumptions, container discovery.</LI> </UL> <HR /> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="105:1-105:10;4617-4626">Azure</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="107:1-107:13;4628-4640"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="109:1-111:35;4642-4794"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="109:1-109:50;4642-4691">Azure resource logs missing in Grail or Classic</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="110:1-110:68;4692-4759">Azure Native Dynatrace integration reporting healthy, but no data</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="111:1-111:35;4760-4794">Multi-tenant Azure subscriptions</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="113:1-113:13;4796-4808"><STRONG>Articles</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="115:1-117:245;4810-5501"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="115:1-115:201;4810-5010"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Azure-Log-Forwarder-Troubleshooting/ta-p/243797" target="_blank" rel="noopener">Azure Log Forwarder Troubleshooting</A></STRONG> — For the Function-App-based forwarder deployment.</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="116:1-116:246;5011-5256"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Fixing-Missing-Azure-Resource-Logs-Troubleshooting-Guide-for/ta-p/285463" target="_blank" rel="noopener">Fixing Missing Azure Resource Logs — Azure Native Integration</A></STRONG> — For the native integration (no forwarder).</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="117:1-117:245;5257-5501"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/How-can-I-get-logs-from-an-Azure-subscription-in-another-Azure/ta-p/229424" target="_blank" rel="noopener">How can I get logs from an Azure subscription in another tenant?</A></STRONG> — Cross-tenant subscription setup.</LI> </UL> <HR /> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="121:1-121:17;5508-5524">Google Cloud</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="123:1-123:13;5526-5538"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="125:1-126:33;5540-5631"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="125:1-125:59;5540-5598">Cloud Logging exports set up but Dynatrace shows no data</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="126:1-126:33;5599-5631">GCP Monitor integration errors</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="128:1-128:152;5633-5784"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Google-Cloud-Monitor-Troubleshooting/ta-p/243796" target="_blank" rel="noopener">Google Cloud Monitor Troubleshooting</A></STRONG> —&nbsp;</P> <HR /> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="132:1-132:11;5791-5801">Syslog</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="134:1-134:13;5803-5815"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="136:1-138:72;5817-5960"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="136:1-136:43;5817-5859">ActiveGate syslog receiver not ingesting</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="137:1-137:29;5860-5888">RFC-5424 formatting issues</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="138:1-138:72;5889-5960">Vendor-specific syslog payloads (firewalls, network gear) not parsing</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="140:1-140:13;5962-5974"><STRONG>Articles</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="142:1-144:245;5976-6651"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="142:1-142:198;5976-6173"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Syslog-Ingestion-Troubleshooting/ta-p/264112" target="_blank" rel="noopener">Syslog Ingestion Troubleshooting</A></STRONG> —&nbsp; General checklist: port, source, ActiveGate config.</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="143:1-143:233;6174-6406"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Syslog-Ingestion-via-ActiveGate-Troubleshooting-Guide/ta-p/282718" target="_blank" rel="noopener">Syslog Ingestion via ActiveGate Troubleshooting Guide</A></STRONG> — Deeper dive on the ActiveGate-side receiver.</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="144:1-144:245;6407-6651"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-Syslog-Ingestion-When-Standards-Aren-t-Strictly/ta-p/288555" target="_blank" rel="noopener">Troubleshooting Syslog Ingestion When Standards Aren't Strictly Followed</A></STRONG> —Vendors that bend RFC-5424.</LI> </UL> <HR /> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="148:1-148:29;6658-6686">Rate limiting (HTTP 429)</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="150:1-150:13;6688-6700"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="152:1-153:42;6702-6778"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="152:1-152:35;6702-6736">Ingest endpoint returns HTTP 429</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="153:1-153:42;6737-6778">Some records land, others silently drop</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="155:1-155:164;6780-6943"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Dynatrace-does-not-ingest-logs-HTTP-429/ta-p/230512" target="_blank" rel="noopener">Dynatrace does not ingest logs (HTTP 429)</A></STRONG>&nbsp;</P> <HR /> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="159:1-159:30;6950-6979">Ingest delay (any source)</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="161:1-161:13;6981-6993"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="163:1-164:36;6995-7073"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="163:1-163:43;6995-7037">Logs eventually appear, but minutes late</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="164:1-164:36;7038-7073">Delay grows during traffic spikes</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="166:1-166:174;7075-7248"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-log-ingest-delay-in-Log-module/ta-p/300190" target="_blank" rel="noopener">Troubleshooting Log Ingest Delay in Log Module</A></STRONG>&nbsp;</P> <HR /> <H2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold" dir="ltr" data-sourcepos="170:1-170:53;7255-7307">Step 3 — Are logs visible but parsed incorrectly?</H2> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="172:1-172:24;7309-7332">JSON parsing issues</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="174:1-174:13;7334-7346"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="176:1-177:40;7348-7445"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="176:1-176:58;7348-7405">JSON fields appear collapsed inside the <CODE class="bg-text-200/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded-[0.4rem] px-1 py-px text-[0.9rem]">content</CODE> field</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="177:1-177:40;7406-7445">Expected attributes are not extracted</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="179:1-179:166;7447-7612"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-JSON-parsing-in-Log-module/ta-p/300189" target="_blank" rel="noopener">Troubleshooting JSON Parsing in Log Module</A></STRONG>&nbsp;</P> <HR /> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="183:1-183:34;7619-7652">Log boundary detection issues</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="185:1-185:13;7654-7666"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="187:1-188:30;7668-7742"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="187:1-187:45;7668-7712">Stack traces split across multiple entries</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="188:1-188:30;7713-7742">Multi-line events broken up</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="190:1-190:186;7744-7929"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-log-boundary-detection-in-Log-module/ta-p/300208" target="_blank" rel="noopener">Troubleshooting Log Boundary Detection in Log Module</A></STRONG>&nbsp;</P> <HR /> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="194:1-194:24;7936-7959">Log rotation issues</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="196:1-196:13;7961-7973"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="198:1-200:25;7975-8095"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="198:1-198:52;7975-8026">Gaps in ingestion aligned with log rotation times</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="199:1-199:44;8027-8070">Rotated files re-read, causing duplicates</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="200:1-200:25;8071-8095">New file not picked up</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="202:1-202:180;8097-8276"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Troubleshooting-log-rotation-issues-in-Log-Module/ta-p/300207" target="_blank" rel="noopener">Troubleshooting Log Rotation Issues in Log Module</A></STRONG>&nbsp;</P> <HR /> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="206:1-206:41;8283-8323">Ingested logs don't look as expected</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="208:1-208:13;8325-8337"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="210:1-211:36;8339-8427"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="210:1-210:53;8339-8391">Content is truncated, reordered, or missing fields</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="211:1-211:36;8392-8427">Attributes are dropped or renamed</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="213:1-213:165;8429-8593"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Why-don-t-ingested-logs-look-as-expected/ta-p/230262" target="_blank" rel="noopener">Why don't ingested logs look as expected?</A></STRONG>&nbsp;</P> <HR /> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="217:1-217:27;8600-8626">Attribute key mismatch</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="219:1-219:13;8628-8640"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="221:1-222:48;8642-8752"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="221:1-221:63;8642-8704">Warning banner in Log Viewer about mismatched attribute keys</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="224:1-224:13;8754-8766"><STRONG>Articles</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="226:1-227:235;8768-9253"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="226:1-226:251;8768-9018"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/I-get-an-ingest-warning-about-an-attribute-key-case-mismatch/ta-p/251188" target="_blank" rel="noopener">Ingest warning about an attribute key case mismatch</A></STRONG> — What the warning means and how to fix it at the source.</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="227:1-227:235;9019-9253"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/How-to-enable-the-attribute-key-mismatch-feature/ta-p/250221" target="_blank" rel="noopener">How to enable the attribute key mismatch feature</A></STRONG> — For Managed operators who need to turn the check on.</LI> </UL> <HR /> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="231:1-231:32;9260-9291">Case-sensitive query issues</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="233:1-233:13;9293-9305"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="235:1-236:46;9307-9388"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="235:1-235:36;9307-9342">Queries return unexpected results</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="236:1-236:46;9343-9388">Search only works with exact capitalization</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="238:1-238:13;9390-9402"><STRONG>Articles</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="240:1-241:191;9404-9776"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="241:1-241:191;9586-9776"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/I-get-a-warning-in-the-Log-Viewer-about-case-sensitive-queries/ta-p/250222" target="_blank" rel="noopener">Case-sensitive query warning (Logs Classic)</A></STRONG>&nbsp;&nbsp;</LI> </UL> <HR /> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="245:1-245:21;9783-9803">Timestamp issues</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="247:1-247:13;9805-9817"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="249:1-251:51;9819-9944"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="249:1-249:34;9819-9852">Log entries appear out of order</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="250:1-250:41;9853-9893">Timestamp drift after an agent upgrade</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="251:1-251:51;9894-9944">Behavior changed after moving to OneAgent 1.313+</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="253:1-253:157;9946-10102"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Timestamps-in-Logs-with-OneAgent-1-313/ta-p/281611" target="_blank" rel="noopener">Timestamps in Logs with OneAgent 1.313+</A></STRONG>&nbsp;</P> <HR /> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="257:1-257:28;10109-10136">Log enrichment overhead</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="259:1-259:13;10138-10150"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="261:1-262:64;10152-10284"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="261:1-261:69;10152-10220">CPU or memory spikes on hosts running the log enrichment component</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="262:1-262:64;10221-10284">Performance regression after enabling log enrichment features</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="264:1-264:193;10286-10478"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/High-resource-overhead-issue-related-to-the-Dynatrace-Log/ta-p/268817" target="_blank" rel="noopener">High Resource Overhead from the Log Enrichment Component</A></STRONG>&nbsp;</P> <HR /> <H2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold" dir="ltr" data-sourcepos="268:1-268:52;10485-10536">Step 4 — Are log-based metrics or events silent?</H2> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="270:1-270:13;10538-10550"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="272:1-274:41;10552-10671"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="272:1-272:46;10552-10597">A log-based metric exists but shows no data</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="273:1-273:33;10598-10630">Log-based event never triggers</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="274:1-274:41;10631-10671">Problem opens against the wrong entity</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="276:1-276:13;10673-10685"><STRONG>Articles</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="278:1-279:261;10687-11172"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="278:1-278:225;10687-10911"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Dynatrace-Log-Monitoring-Metric-Shows-No-Data/ta-p/290822" target="_blank" rel="noopener">Dynatrace Log Monitoring — Metric Shows No Data</A></STRONG> —&nbsp; Metric definition exists, timeseries is empty.</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="279:1-279:261;10912-11172"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/How-to-change-impacted-entity-for-log-based-event-problem/ta-p/274167" target="_blank" rel="noopener">How to Change Impacted Entity for a Log-Based Event or Problem</A></STRONG> — Event fires but attaches to the wrong host/service/process.</LI> </UL> <HR /> <H2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold" dir="ltr" data-sourcepos="283:1-283:48;11179-11226">Step 5 — Are logs and traces not correlated?</H2> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="285:1-285:13;11228-11240"><STRONG>Symptoms</STRONG></P> <UL class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="287:1-289:40;11242-11388"> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="287:1-287:45;11242-11286">"View Trace" option missing on a log entry</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="288:1-288:62;11287-11348">Trace ID is present in the log payload but no link is drawn</LI> <LI class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="289:1-289:40;11349-11388">Logs-to-Traces navigation unavailable</LI> </UL> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="291:1-291:187;11390-11576"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/Why-I-can-t-see-traces-in-Log-view-page-Logs-connected-to-traces/ta-p/209281" target="_blank" rel="noopener">Why I Can't See Traces in Log View Page</A></STRONG>&nbsp;</P> <HR /> <H2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold" dir="ltr" data-sourcepos="295:1-295:63;11583-11645">Step 6 — Are you seeing Dynatrace Managed cluster warnings?</H2> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="297:1-297:26;11647-11672">Log ingest queue full</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="299:1-299:59;11674-11732"><STRONG>Symptom:</STRONG> cluster warning <CODE class="bg-text-200/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded-[0.4rem] px-1 py-px text-[0.9rem]">"Log ingest queue is full"</CODE>.</P> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="301:1-301:191;11734-11924"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/quot-Log-ingest-queue-is-full-quot-message-in-Dynatrace-Managed/ta-p/232441" target="_blank" rel="noopener">Log Ingest Queue Is Full — Dynatrace Managed</A></STRONG>&nbsp;</P> <H3 class="text-text-100 mt-2 -mb-1 text-base font-bold" dir="ltr" data-sourcepos="303:1-303:21;11926-11946">Log data trimmed</H3> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="305:1-305:63;11948-12010"><STRONG>Symptom:</STRONG> cluster warning <CODE class="bg-text-200/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded-[0.4rem] px-1 py-px text-[0.9rem]">"Ingested log data is trimmed"</CODE>.</P> <P class="font-claude-response-body break-words whitespace-normal" dir="ltr" data-sourcepos="307:1-307:199;12012-12210"><STRONG><A class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://community.dynatrace.com/t5/Troubleshooting/quot-Ingested-log-data-is-trimmed-quot-message-in-Dynatrace-Managed/ta-p/230269" target="_blank" rel="noopener">Ingested Log Data Is Trimmed — Dynatrace Managed</A></STRONG>&nbsp;</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Wed, 29 Jul 2026 12:40:30 GMT noel_david 2026-07-29T12:40:30Z https://community.dynatrace.com/t5/Troubleshooting/Logs-Troubleshooting-Map/ta-p/302260 <P><LI-TOC indent="15" liststyle="disc" maxheadinglevel="2"></LI-TOC></P> <DIV class="lia-message-template-content-zone"> <P>*<EM>Use a table of contents for longer articles.&nbsp;</EM></P> <H2>Summary</H2> <P><EM>*This is a mandatory section.</EM></P> <P><EM>Short description of which part of the Dynatrace platform the article refers to and what kind of problem it will help resolve/ task it will describe.</EM></P> <P>&nbsp;</P> <H2>Problem</H2> <P><EM>*This is a mandatory section.</EM></P> <P><EM>Provide a precise description of the problem/ task to be described. Use anonymized screenshots, and include text for&nbsp;important messages, errors, or information that will help the customer find this article when searching.</EM></P> <P>&nbsp;</P> <H2>Troubleshooting steps</H2> <P><EM>*This section can be omitted as necessary.</EM></P> <P><EM>Explain what troubleshooting steps should be taken to ensure the problem matches this article.</EM></P> <P>&nbsp;</P> <H2>Resolution</H2> <P><EM>*This section can be omitted for articles that guide customers on ticket creation.</EM></P> <P><EM>Explain the solution or all possible solutions resulting from the troubleshooting steps.<BR /><BR /></EM></P> <H2>What's next</H2> <P><EM>*This is a mandatory section. Customers need a way to respond or follow up if they have questions.&nbsp;</EM></P> <P><EM>Explain what to do if the article did not help.&nbsp;</EM><EM>Note that there are multiple options available, including:</EM></P> <OL> <LI><EM><STRONG>Opening a support ticket</STRONG> - be as specific as possible about the information the customer should include in the ticket.&nbsp;</EM> If this article did not help, please open a support ticket, mention that this article was used and provide the following in the ticket: <UL> <LI>link to XYZ</LI> <LI>screenshot of XYZ</LI> <LI>information about XYZ</LI> </UL> </LI> <LI><EM><STRONG>Suggesting Product Idea</STRONG> - encourage the customer to suggest/ vote for a Product Idea explaining their business use case.</EM></LI> <LI><EM><STRONG>Explain this will change in the future</STRONG> - explain that this behaviour will change in a future release. (No product idea / support ticket needed)</EM></LI> <LI><EM><STRONG>Alternatives -</STRONG>&nbsp;any other actions or links to other articles that could move the customer forward.</EM></LI> </OL> <P>&nbsp;</P> <P><EM>*If it exists, link this article to the relevant troubleshooting map using the following guideline</EM></P> <H3>More articles can be found on the <A href="https://community.dynatrace.com/t5/Troubleshooting/" target="_self">XXX Troubleshooting Map</A></H3> </DIV> Wed, 29 Jul 2026 12:40:30 GMT https://community.dynatrace.com/t5/Troubleshooting/Logs-Troubleshooting-Map/ta-p/302260 noel_david 2026-07-29T12:40:30Z https://community.dynatrace.com/t5/Troubleshooting/Logs-Troubleshooting-Map/tac-p/302548#M1169 <P>Hi, nice summary, thank you!&nbsp;<img class="lia-deferred-image lia-image-emoji" src="https://community.dynatrace.com/html/@9BD876A77FEF3D5EF4BC972CF8A97CB1/images/emoticons/take_my_money.png" alt=":take_my_money:" title=":take_my_money:" /></P> Wed, 29 Jul 2026 11:38:20 GMT https://community.dynatrace.com/t5/Troubleshooting/Logs-Troubleshooting-Map/tac-p/302548#M1169 AntonPineiro 2026-07-29T11:38:20Z