https://community.dynatrace.com/t5/Troubleshooting/Why-I-can-t-see-traces-in-Log-view-page-Logs-connected-to-traces/ta-p/209281 <P><LI-TOC indent="15" liststyle="disc" maxheadinglevel="2"></LI-TOC></P> <DIV class="lia-message-template-content-zone"> <H1>Summary</H1> <P><SPAN>Dynatrace can enrich your ingested log data with additional information that helps Dynatrace to recognize, correlate, and evaluate the data. Log enrichment results in a more refined analysis of your logs.</SPAN></P> <H1>&nbsp;</H1> <H1>Problem</H1> <P>Traces are not being enriched with logs, even though logs are present and are being captured.</P> <P>&nbsp;</P> <H1>Troubleshooting steps</H1> <P>Things to check when automatic log enrichment is not working.</P> <UL> <LI>Make sure <A href="https://docs.dynatrace.com/docs/shortlink/distributed-traces-grail" target="_self">traces</A> (purepath) related to the flow are also there. The distributed trace must be created first.&nbsp;</LI> <LI>Check the Dynatrace <A href="https://docs.dynatrace.com/docs/whats-new/oneagent" target="_self">OneAgent version</A>. If possible, always use the latest version. You can verify the OneAgent version in the trace by looking at the attributes.&nbsp;</LI> </UL> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="noel_david_0-1755682048296.png"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/29695iC8E04AADF5321AA9/image-size/large?v=v2&amp;px=999" alt="noel_david_0-1755682048296.png" title="noel_david_0-1755682048296.png" /></span></P> <P>&nbsp;</P> <UL> <LI>Log monitoring V2 must be enabled for the managed customer or Log on Grail for SaaS.&nbsp;</LI> <LI><SPAN>The enriched logs should have&nbsp;<CODE class="_1v51izp0-1-8-0">dt.span_id</CODE>,&nbsp;<CODE class="_1v51izp0-1-8-0">dt.trace_id</CODE>,&nbsp;<CODE class="_1v51izp0-1-8-0">dt.trace_sampled</CODE> fields</SPAN>, below is an example of a sample log file. Note that&nbsp; if&nbsp;<SPAN><CODE class="_1v51izp0-1-8-0">dt.trace_sampled= false</CODE></SPAN><SPAN>&nbsp;implies that the trace related to that log was hit by <A href="https://docs.dynatrace.com/docs/ingest-from/dynatrace-oneagent/adaptive-traffic-management" target="_self">ATM</A>, and as such, that specific trace won't be available.</SPAN></LI> </UL> <span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="noel_david_0-1756193796198.png"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/29813i12DC3F2A7516B5E6/image-size/medium?v=v2&amp;px=400" alt="noel_david_0-1756193796198.png" title="noel_david_0-1756193796198.png" /></span> <P>&nbsp;</P> <UL> <LI>Check if the logging <A href="https://www.dynatrace.com/support/help/shortlink/log-monitoring-log-enrichment#supported-frameworks" target="_self">framework</A> used is supported. Details are given on the documentation page below.</LI> <LI>Make sure you have enabled the feature for Log enrichment at the process group level or global level.<BR />You can do this by following these steps.<BR /> <UL> <LI>In the<SPAN>&nbsp;</SPAN><A class="anchor" title="Learn about using the Dynatrace menu." href="https://www.dynatrace.com/support/help/get-started/dynatrace-ui/navigation" target="_blank" rel="noopener noreferrer">Dynatrace menu</A>, go to<SPAN>&nbsp;</SPAN><STRONG>Settings</STRONG><SPAN>&nbsp;</SPAN>and select<SPAN>&nbsp;</SPAN><STRONG>Preferences</STRONG><SPAN>&nbsp;</SPAN>&gt;<SPAN>&nbsp;</SPAN><STRONG>OneAgent features</STRONG>.</LI> <LI>Filter for<SPAN>&nbsp;</SPAN><STRONG>enrichment</STRONG>.</LI> <LI>Enable/disable each log enrichment for each technology that you use to generate ingested log data.</LI> <LI>Select<SPAN>&nbsp;</SPAN><STRONG>Save changes</STRONG><SPAN>&nbsp;</SPAN>to save your configuration.</LI> </UL> </LI> </UL> <P>&nbsp;</P> <H1>What's next</H1> <P>If you still face any issues, create a ticket wth the below details.&nbsp;</P> <DIV class="p-client_container"> <DIV class="p-ia4_client_container"> <DIV class="p-ia4_client p-ia4_client--with-search-in-top-nav p-ia4_client--workspace-switcher-rail-visibletest p-ia4_client--sidebar-wide p-ia4_client--narrow-feature-on"> <DIV class="p-client_workspace_wrapper" role="tabpanel" aria-label="Dynatrace"> <DIV class="p-client_workspace" role="tabpanel" aria-label="DMs"> <DIV class="p-client_workspace__layout"> <DIV class="active-managed-focus-container" role="none"> <DIV class="p-view_contents p-view_contents--primary" tabindex="-1" role="dialog" aria-label="Conversation with Anton Konikov"> <DIV class="tabbed_channel__Abx5r"> <DIV class="tabbed_channel__Abx5r"> <DIV class="channel_tab_panel__zJ5Bt c-tabs__tab_panel c-tabs__tab_panel--active c-tabs__tab_panel--full_height" role="none" data-qa="tabs_content_container"> <DIV class="p-file_drag_drop__container"> <DIV class="p-workspace__primary_view_body"> <DIV class="p-message_pane p-message_pane--classic-nav p-message_pane--scrollbar-float-adjustment p-message_pane--with-bookmarks-bar" data-qa="message_pane"> <DIV role="presentation"> <DIV class="c-virtual_list c-virtual_list--scrollbar c-message_list c-message_list--floating c-message_list--dark c-scrollbar c-scrollbar--fade" role="presentation"> <DIV class="c-scrollbar__hider" role="presentation" data-qa="slack_kit_scrollbar"> <DIV class="c-scrollbar__child" role="presentation"> <DIV class="c-virtual_list__scroll_container" tabindex="-1" role="list" data-qa="slack_kit_list" aria-label="Anton Konikov (direct message, active)"> <DIV id="1734101723.604509" class="c-virtual_list__item" tabindex="0" role="listitem" aria-setsize="-1" data-qa="virtual-list-item" data-item-key="1734101723.604509"> <DIV class="c-message_kit__background p-message_pane_message__message c-message_kit__message p-message_pane_message__message--last" role="presentation" data-qa="message_container" data-qa-unprocessed="false" data-qa-placeholder="false"> <DIV class="c-message_kit__hover" role="document" aria-roledescription="message" data-qa-hover="true"> <DIV class="c-message_kit__actions c-message_kit__actions--above"> <DIV class="c-message_kit__gutter"> <DIV class="c-message_kit__gutter__right" role="presentation" data-qa="message_content"> <DIV class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <DIV class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <DIV class="p-block_kit_renderer" data-qa="block-kit-renderer"> <DIV class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <DIV class="p-rich_text_block" dir="auto"> <UL class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="1" data-border-radius-top-cap="0"> <LI data-stringify-indent="0" data-stringify-border="1">Link to the distributed traces</LI> <LI data-stringify-indent="0" data-stringify-border="1">Link to the logs that must be linked to the above trace.</LI> <LI data-stringify-indent="0" data-stringify-border="1">Logging framework used.&nbsp;</LI> </UL> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <P><EM style="font-family: inherit;">&nbsp;</EM></P> <DIV class="p-client_container"> <DIV class="p-ia4_client_container"> <DIV class="p-ia4_client p-ia4_client--with-search-in-top-nav p-ia4_client--workspace-switcher-rail-visibletest p-ia4_client--sidebar-wide p-ia4_client--narrow-feature-on"> <DIV class="p-client_workspace_wrapper" role="tabpanel" aria-label="Dynatrace"> <DIV class="p-client_workspace" role="tabpanel" aria-label="DMs"> <DIV class="p-client_workspace__layout"> <DIV class="active-managed-focus-container" role="none"> <DIV class="p-view_contents p-view_contents--primary" tabindex="-1" role="dialog" aria-label="Conversation with Anton Konikov"> <DIV class="tabbed_channel__Abx5r"> <DIV class="tabbed_channel__Abx5r"> <DIV class="channel_tab_panel__zJ5Bt c-tabs__tab_panel c-tabs__tab_panel--active c-tabs__tab_panel--full_height" role="none" data-qa="tabs_content_container"> <DIV class="p-file_drag_drop__container"> <DIV class="p-workspace__primary_view_body"> <DIV class="p-message_pane p-message_pane--classic-nav p-message_pane--scrollbar-float-adjustment p-message_pane--with-bookmarks-bar" data-qa="message_pane"> <DIV role="presentation"> <DIV class="c-virtual_list c-virtual_list--scrollbar c-message_list c-message_list--floating c-message_list--dark c-scrollbar c-scrollbar--fade" role="presentation"> <DIV class="c-scrollbar__hider" role="presentation" data-qa="slack_kit_scrollbar"> <DIV class="c-scrollbar__child" role="presentation"> <DIV class="c-virtual_list__scroll_container" tabindex="-1" role="list" aria-label="Anton Konikov (direct message, active)" data-qa="slack_kit_list"> <DIV id="1734101723.604509" class="c-virtual_list__item" tabindex="0" role="listitem" data-item-key="1734101723.604509" data-qa="virtual-list-item" aria-setsize="-1"> <DIV class="c-message_kit__background p-message_pane_message__message c-message_kit__message p-message_pane_message__message--last" role="presentation" data-qa-placeholder="false" data-qa-unprocessed="false" data-qa="message_container"> <DIV class="c-message_kit__hover" role="document" data-qa-hover="true" aria-roledescription="message"> <DIV class="c-message_kit__actions c-message_kit__actions--above"> <DIV class="c-message_kit__gutter"> <DIV class="c-message_kit__gutter__right" role="presentation" data-qa="message_content"> <DIV class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <DIV class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <DIV class="p-block_kit_renderer" data-qa="block-kit-renderer"> <DIV class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <DIV class="p-rich_text_block" dir="auto"> <H3>Related reading</H3> <P>&nbsp;</P> <P>&nbsp;</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <P><STRONG><FONT size="3"><A id="link_6" class="page-link lia-link-navigation lia-custom-event" href="https://community.dynatrace.com/t5/Troubleshooting/Logs-Troubleshooting-Map/ta-p/302260" rel="noopener" target="_blank">Logs Troubleshooting Map</A></FONT></STRONG></P> </DIV> Thu, 20 Aug 2026 07:40:30 GMT noel_david 2026-08-20T07:40:30Z https://community.dynatrace.com/t5/Troubleshooting/Why-I-can-t-see-traces-in-Log-view-page-Logs-connected-to-traces/ta-p/209281 <P><LI-TOC indent="15" liststyle="disc" maxheadinglevel="2"></LI-TOC></P> <DIV class="lia-message-template-content-zone"> <P>*<EM>Use a table of contents for longer articles.&nbsp;</EM></P> <H2>Summary</H2> <P><EM>*This is a mandatory section.</EM></P> <P><EM>Short description of which part of the Dynatrace platform the article refers to and what kind of problem it will help resolve/ task it will describe.</EM></P> <P>&nbsp;</P> <H2>Problem</H2> <P><EM>*This is a mandatory section.</EM></P> <P><EM>Provide a precise description of the problem/ task to be described. Use anonymized screenshots, and include text for&nbsp;important messages, errors, or information that will help the customer find this article when searching.</EM></P> <P>&nbsp;</P> <H2>Troubleshooting steps</H2> <P><EM>*This section can be omitted as necessary.</EM></P> <P><EM>Explain what troubleshooting steps should be taken to ensure the problem matches this article.</EM></P> <P>&nbsp;</P> <H2>Resolution</H2> <P><EM>*This section can be omitted for articles that guide customers on ticket creation.</EM></P> <P><EM>Explain the solution or all possible solutions resulting from the troubleshooting steps.<BR /><BR /></EM></P> <H2>What's next</H2> <P><EM>*This is a mandatory section. Customers need a way to respond or follow up if they have questions.&nbsp;</EM></P> <P><EM>Explain what to do if the article did not help.&nbsp;</EM><EM>Note that there are multiple options available, including:</EM></P> <OL> <LI><EM><STRONG>Opening a support ticket</STRONG> - be as specific as possible about the information the customer should include in the ticket.&nbsp;</EM> If this article did not help, please open a support ticket, mention that this article was used and provide the following in the ticket: <UL> <LI>link to XYZ</LI> <LI>screenshot of XYZ</LI> <LI>information about XYZ</LI> </UL> </LI> <LI><EM><STRONG>Suggesting Product Idea</STRONG> - encourage the customer to suggest/ vote for a Product Idea explaining their business use case.</EM></LI> <LI><EM><STRONG>Explain this will change in the future</STRONG> - explain that this behaviour will change in a future release. (No product idea / support ticket needed)</EM></LI> <LI><EM><STRONG>Alternatives -</STRONG>&nbsp;any other actions or links to other articles that could move the customer forward.</EM></LI> </OL> <P>&nbsp;</P> <P><EM>*If it exists, link this article to the relevant troubleshooting map using the following guideline</EM></P> <H3>More articles can be found on the <A href="https://community.dynatrace.com/t5/Troubleshooting/" target="_self">XXX Troubleshooting Map</A></H3> </DIV> Thu, 20 Aug 2026 07:40:30 GMT https://community.dynatrace.com/t5/Troubleshooting/Why-I-can-t-see-traces-in-Log-view-page-Logs-connected-to-traces/ta-p/209281 noel_david 2026-08-20T07:40:30Z https://community.dynatrace.com/t5/Troubleshooting/Why-I-can-t-see-traces-in-Log-view-page-Logs-connected-to-traces/tac-p/212094#M183 <P>An old OneAgent Version is a common issue, Thank you for sharing this! I'm sure it will help out many community members.&nbsp;</P> Fri, 12 May 2023 18:55:42 GMT https://community.dynatrace.com/t5/Troubleshooting/Why-I-can-t-see-traces-in-Log-view-page-Logs-connected-to-traces/tac-p/212094#M183 ChadTurner 2023-05-12T18:55:42Z