https://community.dynatrace.com/t5/Troubleshooting/Information-needed-when-opening-a-React-Native-support-case/ta-p/211340 <DIV class="lia-message-template-content-zone"> <P>When opening a support ticket to investigate a React Native instrumentation issue. It would help the investigation if we have the following information:</P> <UL> <LI>dynatrace.config.js</LI> <LI>The native one agent debug logs. <UL> <LI>You can enable logging here&nbsp;<A href="https://www.npmjs.com/package/@dynatrace/react-native-plugin#native-oneagent-debug-logs" target="_blank" rel="noopener">https://www.npmjs.com/package/@dynatrace/react-native-plugin#native-oneagent-debug-logs</A></LI> </UL> </LI> <LI>The metro logs&nbsp;<A href="https://community.dynatrace.com/t5/Troubleshooting/Get-the-metro-logs-for-React-Native/ta-p/211263" target="_blank">https://community.dynatrace.com/t5/Troubleshooting/Get-the-metro-logs-for-React-Native/ta-p/211263</A></LI> <LI>The build logs&nbsp;<A href="https://community.dynatrace.com/t5/Troubleshooting/Get-the-build-logs-for-React-Native/ta-p/211268" target="_blank">https://community.dynatrace.com/t5/Troubleshooting/Get-the-build-logs-for-React-Native/ta-p/211268</A></LI> </UL> </DIV> Tue, 16 May 2023 07:08:24 GMT yngwie_lucero 2023-05-16T07:08:24Z https://community.dynatrace.com/t5/Troubleshooting/Information-needed-when-opening-a-React-Native-support-case/ta-p/211340 <DIV class="lia-message-template-content-zone"> <P>When opening a support ticket to investigate a React Native instrumentation issue. It would help the investigation if we have the following information:</P> <UL> <LI>dynatrace.config.js</LI> <LI>The native one agent debug logs. <UL> <LI>You can enable logging here&nbsp;<A href="https://www.npmjs.com/package/@dynatrace/react-native-plugin#native-oneagent-debug-logs" target="_blank" rel="noopener">https://www.npmjs.com/package/@dynatrace/react-native-plugin#native-oneagent-debug-logs</A></LI> </UL> </LI> <LI>The metro logs&nbsp;<A href="https://community.dynatrace.com/t5/Troubleshooting/Get-the-metro-logs-for-React-Native/ta-p/211263" target="_blank">https://community.dynatrace.com/t5/Troubleshooting/Get-the-metro-logs-for-React-Native/ta-p/211263</A></LI> <LI>The build logs&nbsp;<A href="https://community.dynatrace.com/t5/Troubleshooting/Get-the-build-logs-for-React-Native/ta-p/211268" target="_blank">https://community.dynatrace.com/t5/Troubleshooting/Get-the-build-logs-for-React-Native/ta-p/211268</A></LI> </UL> </DIV> Tue, 16 May 2023 07:08:24 GMT https://community.dynatrace.com/t5/Troubleshooting/Information-needed-when-opening-a-React-Native-support-case/ta-p/211340 yngwie_lucero 2023-05-16T07:08:24Z https://community.dynatrace.com/t5/Troubleshooting/Information-needed-when-opening-a-React-Native-support-case/tac-p/213131#M232 <P>thanks&nbsp;<a href="https://community.dynatrace.com/t5/user/viewprofilepage/user-id/24673">@yngwie_lucero</a>&nbsp;for this tip. Having all the information on hand an ready to go really cuts down the time associated with support tickets!</P> Thu, 25 May 2023 11:52:13 GMT https://community.dynatrace.com/t5/Troubleshooting/Information-needed-when-opening-a-React-Native-support-case/tac-p/213131#M232 ChadTurner 2023-05-25T11:52:13Z