IBM MQ ActiveGate Extension - Troubleshooting Steps

nadeem_m — Fri, 19 May 2023 07:37:57 GMT

IBM MQ ActiveGate Extension - Troubleshooting Steps in case of uninitialized or error 13.

Dynatrace provides both Oneagent and ActiveGate extension (aka: remote monitoring).

This article is specific to ActiveGate extension as mentioned here:

https://www.dynatrace.com/support/help/shortlink/ibm-mq-extensions#activegate

Possible error messages:

Status Uninitialized or Error 13:

Can't access to "/opt/dynatrace/remotepluginmodule/plugin_deployment/custom.remote.python.ibmmq_java/plugin.json" (filesystem error: status: Permission denied [/opt/dynatrace/remotepluginmodule/plugin_deployment/custom.remote.python.ibmmq_java/plugin.json])

[Errno 13] Permission denied: '/opt/dynatrace/remotepluginmodule/plugindeployment/custom.remote.python.ibmmq_java/psutil/init.py'

Troubleshooting steps:

1. Make sure you have an Environment ActiveGate installed with all its default modules running. It is not allowed to have only extension 1.0 and 2.0 enabled while rest of the modules are switched off through custom.properties file. If this is the case please uninstall the ActiveGate (including all its files and folders) and reinstall it.

2. If step (1) did not work, check the file permissions on /opt/dynatrace/remotepluginmodule/plugin_deployment/custom.remote.python.ibmmq_javaand change the file ownership and permission as follows:

Change the ownership of the directory to dtuserag:dtuserag and modify the permissions to 744:

chown -R dtuserag:dtuserag /opt/dynatrace/remotepluginmodule/plugin_deployment/custom.remote.python.ibmmq_java

chmod -R 744 /opt/dynatrace/remotepluginmodule/plugin_deployment/custom.remote.python.ibmmq_java

After changing the file ownership and permissions, please restart the remotepluginmodule service

systemctl restart remotepluginmodule

If the steps mentioned still did not work, please reach out the the product/tech support at Dynatrace.

Thanks!

Re: IBM MQ ActiveGate Extension - Troubleshooting Steps

nadeem_m — Fri, 19 May 2023 07:37:42 GMT

Re: IBM MQ ActiveGate Extension - Troubleshooting Steps

tarjei_utnes1 — Tue, 15 Aug 2023 11:32:43 GMT

I am having the same issues.

The MQ plugin stars as OK, and is fetching data, then it suddenly becomes uninitialized.

Any suggestions?

Re: IBM MQ ActiveGate Extension - Troubleshooting Steps

tarjei — Mon, 25 Sep 2023 07:33:49 GMT

When is the Extension 2.0 MQ monitoring due?

article IBM MQ ActiveGate Extension - Troubleshooting Steps in Troubleshooting

IBM MQ ActiveGate Extension - Troubleshooting Steps

IBM MQ ActiveGate Extension - Troubleshooting Steps in case of uninitialized or error 13.

Re: IBM MQ ActiveGate Extension - Troubleshooting Steps

Re: IBM MQ ActiveGate Extension - Troubleshooting Steps

Re: IBM MQ ActiveGate Extension - Troubleshooting Steps