https://community.dynatrace.com/t5/Troubleshooting/Unable-to-update-ActiveGate/ta-p/213724 <H2>Self Service Summary</H2> <P>&nbsp;</P> <P>Dynatrace ActiveGate automatic updates are failing.&nbsp;</P> <P>&nbsp;</P> <TABLE> <THEAD> <TR> <TH>Issue</TH> <TH>Solution</TH> <TH>Tasks</TH> <TH>Alternative(s)</TH> </TR> </THEAD> <TBODY> <TR> <TD>Dynatrace ActiveGate automatic updates are failing.&nbsp;</TD> <TD>Check the versions that are installed for the ActiveGate and Extensions module.</TD> <TD>Check logs and empty certain folder.</TD> <TD>Raise a support ticket.</TD> </TR> </TBODY> </TABLE> <P>Check the version that are present on the ActiveGate itself and the Extensions module in the Dynatrace page, deployment status.</P> <P>If there is a difference in the versions, please check the logs,&nbsp;<A href="https://www.dynatrace.com/support/help/shortlink/sgw-files," target="_blank" rel="noopener">https://www.dynatrace.com/support/help/shortlink/sgw-files,</A>&nbsp;based on your operating system and look for&nbsp;dynatracegateway.*.log and look for this entry:</P> <P>&nbsp;</P> <P><EM>RemotePluginModule auto update check finished with error: Autoupdate: Installer file download abandoned: installer file already exists.</EM></P> <P>If you find this entry, please follow below steps</P> <OL dir="auto"> <LI>Remove packages for Linux&nbsp;<CODE>Path: /var/lib/dynatrace/packages</CODE>&nbsp;or for Windows&nbsp;<CODE>Path: %PROGRAMDATA%\dynatrace\packages</CODE></LI> <LI>Reinstall the new version by clicking on update from the Dynatrace UI.</LI> </OL> <P>If this issue persists, you might consider un-installing the ActiveGate(<A href="https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-activegate/operation/uninstall-activegate" target="_blank" rel="noopener">https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-activegate/operation/uninstall-activegate</A>) and perform a clean install or raise a support ticket and we can further assist.</P> <P>&nbsp;</P> Wed, 31 May 2023 19:10:18 GMT Filip-Rus 2023-05-31T19:10:18Z https://community.dynatrace.com/t5/Troubleshooting/Unable-to-update-ActiveGate/ta-p/213724 <H2>Self Service Summary</H2> <P>&nbsp;</P> <P>Dynatrace ActiveGate automatic updates are failing.&nbsp;</P> <P>&nbsp;</P> <TABLE> <THEAD> <TR> <TH>Issue</TH> <TH>Solution</TH> <TH>Tasks</TH> <TH>Alternative(s)</TH> </TR> </THEAD> <TBODY> <TR> <TD>Dynatrace ActiveGate automatic updates are failing.&nbsp;</TD> <TD>Check the versions that are installed for the ActiveGate and Extensions module.</TD> <TD>Check logs and empty certain folder.</TD> <TD>Raise a support ticket.</TD> </TR> </TBODY> </TABLE> <P>Check the version that are present on the ActiveGate itself and the Extensions module in the Dynatrace page, deployment status.</P> <P>If there is a difference in the versions, please check the logs,&nbsp;<A href="https://www.dynatrace.com/support/help/shortlink/sgw-files," target="_blank" rel="noopener">https://www.dynatrace.com/support/help/shortlink/sgw-files,</A>&nbsp;based on your operating system and look for&nbsp;dynatracegateway.*.log and look for this entry:</P> <P>&nbsp;</P> <P><EM>RemotePluginModule auto update check finished with error: Autoupdate: Installer file download abandoned: installer file already exists.</EM></P> <P>If you find this entry, please follow below steps</P> <OL dir="auto"> <LI>Remove packages for Linux&nbsp;<CODE>Path: /var/lib/dynatrace/packages</CODE>&nbsp;or for Windows&nbsp;<CODE>Path: %PROGRAMDATA%\dynatrace\packages</CODE></LI> <LI>Reinstall the new version by clicking on update from the Dynatrace UI.</LI> </OL> <P>If this issue persists, you might consider un-installing the ActiveGate(<A href="https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-activegate/operation/uninstall-activegate" target="_blank" rel="noopener">https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-activegate/operation/uninstall-activegate</A>) and perform a clean install or raise a support ticket and we can further assist.</P> <P>&nbsp;</P> Wed, 31 May 2023 19:10:18 GMT https://community.dynatrace.com/t5/Troubleshooting/Unable-to-update-ActiveGate/ta-p/213724 Filip-Rus 2023-05-31T19:10:18Z https://community.dynatrace.com/t5/Troubleshooting/Unable-to-update-ActiveGate/tac-p/214505#M250 <P>Bookmark bookmark bookmark!!&nbsp;</P> Thu, 08 Jun 2023 18:50:51 GMT https://community.dynatrace.com/t5/Troubleshooting/Unable-to-update-ActiveGate/tac-p/214505#M250 ChadTurner 2023-06-08T18:50:51Z