article Connectivity issues while doing cluster upgrades and collecting support archives when using same DNS name for multiple cluster managed nodes in Troubleshooting https://community.dynatrace.com/t5/Troubleshooting/Connectivity-issues-while-doing-cluster-upgrades-and-collecting/ta-p/198911 <DIV class="lia-message-template-question-zone"> </DIV> <DIV class="lia-message-template-answer-zone"> <P><SPAN>The user might have set the same DNS name for multiple nodes. Further symptoms which can be observed are, that upgrades will fail and when collecting a support archive, it will contain logs only from one node. </SPAN></P> <P><SPAN>In CMC it can be seen that the installation can't be synced:</SPAN></P> <DIV class=""> <H2><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="installation-snc.png" style="width: 999px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/8596iF1D28B76075CC02D/image-size/large?v=v2&amp;px=999" role="button" title="installation-snc.png" alt="installation-snc.png" /></span></H2> </DIV> <DIV class=""> </DIV> <P><SPAN>As a solution user needs to correct the DNS or file </SPAN>/etc/hosts<SPAN>.</SPAN></P> </DIV> Thu, 24 Nov 2022 23:08:37 GMT bharat_pitta 2022-11-24T23:08:37Z Connectivity issues while doing cluster upgrades and collecting support archives when using same DNS name for multiple cluster managed nodes https://community.dynatrace.com/t5/Troubleshooting/Connectivity-issues-while-doing-cluster-upgrades-and-collecting/ta-p/198911 <DIV class="lia-message-template-question-zone"> </DIV> <DIV class="lia-message-template-answer-zone"> <P><SPAN>The user might have set the same DNS name for multiple nodes. Further symptoms which can be observed are, that upgrades will fail and when collecting a support archive, it will contain logs only from one node. </SPAN></P> <P><SPAN>In CMC it can be seen that the installation can't be synced:</SPAN></P> <DIV class=""> <H2><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="installation-snc.png" style="width: 999px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/8596iF1D28B76075CC02D/image-size/large?v=v2&amp;px=999" role="button" title="installation-snc.png" alt="installation-snc.png" /></span></H2> </DIV> <DIV class=""> </DIV> <P><SPAN>As a solution user needs to correct the DNS or file </SPAN>/etc/hosts<SPAN>.</SPAN></P> </DIV> Thu, 24 Nov 2022 23:08:37 GMT https://community.dynatrace.com/t5/Troubleshooting/Connectivity-issues-while-doing-cluster-upgrades-and-collecting/ta-p/198911 bharat_pitta 2022-11-24T23:08:37Z Re: Connectivity issues while doing cluster upgrades and collecting support archives when using same DNS name for multiple cluster https://community.dynatrace.com/t5/Troubleshooting/Connectivity-issues-while-doing-cluster-upgrades-and-collecting/tac-p/202036#M108 <P>Great solution write up&nbsp;<a href="https://community.dynatrace.com/t5/user/viewprofilepage/user-id/12461">@bharat_pitta</a>&nbsp;</P> Tue, 10 Jan 2023 15:06:51 GMT https://community.dynatrace.com/t5/Troubleshooting/Connectivity-issues-while-doing-cluster-upgrades-and-collecting/tac-p/202036#M108 ChadTurner 2023-01-10T15:06:51Z