https://community.dynatrace.com/t5/Troubleshooting/Message-Unexpected-response-status-code-500-cannot-create/ta-p/231531 <DIV class="lia-message-template-content-zone"> <DIV> <DIV><SPAN>If you encountered the message&nbsp;`Unexpected response status code = 500, cannot create SupportArchive file.` while creating a diagnostic data file via <EM>agctl</EM>:</SPAN></DIV> <UL> <LI><SPAN>The most common issue is the lack of free disk space. Check if there is enough free space to create a diagnostic data file.</SPAN></LI> <LI><SPAN>Make sure that the ActiveGate process has permissions to ActiveGate's tmp folder.</SPAN></LI> </UL> </DIV> </DIV> Wed, 13 Dec 2023 09:01:50 GMT Mariusz 2023-12-13T09:01:50Z https://community.dynatrace.com/t5/Troubleshooting/Message-Unexpected-response-status-code-500-cannot-create/ta-p/231531 <DIV class="lia-message-template-content-zone"> <DIV> <DIV><SPAN>If you encountered the message&nbsp;`Unexpected response status code = 500, cannot create SupportArchive file.` while creating a diagnostic data file via <EM>agctl</EM>:</SPAN></DIV> <UL> <LI><SPAN>The most common issue is the lack of free disk space. Check if there is enough free space to create a diagnostic data file.</SPAN></LI> <LI><SPAN>Make sure that the ActiveGate process has permissions to ActiveGate's tmp folder.</SPAN></LI> </UL> </DIV> </DIV> Wed, 13 Dec 2023 09:01:50 GMT https://community.dynatrace.com/t5/Troubleshooting/Message-Unexpected-response-status-code-500-cannot-create/ta-p/231531 Mariusz 2023-12-13T09:01:50Z