Session Replay starts, there are actions on the timeline but nothing is shown on the player

kanako_sato — Wed, 22 Nov 2023 13:31:26 GMT

Sometimes a session might start with playing back, however only when replay "view" events happen will the player show the page. In some cases, the session will not start with "Load" actions but with "XHR" ones (this usually happens if the user is picking up on a previous session). Then the recording is not creating "view" events and therefore the player doesn't load the page.

Re: Session Replay starts, there are actions on the timeline but nothing is shown on the player

ChadTurner — Tue, 10 Jan 2023 15:22:17 GMT

Thank you for providing insight into this issue @kanako_sato

article Session Replay starts, there are actions on the timeline but nothing is shown on the player in Troubleshooting

Session Replay starts, there are actions on the timeline but nothing is shown on the player

Re: Session Replay starts, there are actions on the timeline but nothing is shown on the player