https://community.dynatrace.com/t5/Troubleshooting/Custom-applications-Issues-with-Dynatrace-OpenKit/ta-p/232220 <DIV class="lia-message-template-content-zone"> <P class="sc-gEvEer lcacrh sc-kAyceB kaaxKv sc-3b06fd1c-0 ivrEIu" data-testid="paragraph">If you've encountered an issue related to <A href="https://docs.dynatrace.com/docs/shortlink/openkit-hub" target="_self">Dynatrace OpenKit</A>, for example, if no data is sent to your <A href="https://docs.dynatrace.com/docs/shortlink/custom-applications-landing" target="_self">custom application</A>, ensure the following.</P> <DIV class="sc-6646062a-0 ivCgmd"> <UL class="sc-jEACwC hZeaxZ"> <LI class="sc-cPiKLX cTTNHO">Your technology is supported by Dynatrace. See<SPAN>&nbsp;</SPAN><A class="sc-iGgWBj bKeKTL sc-68987768-0 eSCioX" title="Find technical details related to Dynatrace support for specific platforms and development frameworks." href="https://docs.dynatrace.com/docs/shortlink/section-technology-support#openkit" target="_self" data-testid="link">Technology support | Dynatrace OpenKit</A>.</LI> <LI class="sc-cPiKLX cTTNHO">You're using the official OpenKit release.<BR /> <TABLE border="1" width="100%"> <TBODY> <TR> <TD width="50%"><STRONG>Releases</STRONG></TD> <TD width="50%"><STRONG>Links to releases</STRONG></TD> </TR> <TR> <TD width="50%"> <P>OpenKit Java</P> </TD> <TD width="50%"> <UL> <LI><A class="sc-gsFSXq dMCrLH sc-2d500c67-0 sc-68987768-1 gPHVzu bsktS" href="https://bintray.com/dynatrace/openkit/com.dynatrace.openkit" target="_blank" rel="noopener noreferrer" data-testid="external-link">Bintray</A><SPAN>&nbsp;</SPAN>(preferred)</LI> <LI><A class="sc-gsFSXq dMCrLH sc-2d500c67-0 sc-68987768-1 gPHVzu bsktS" href="https://github.com/Dynatrace/openkit-java/releases" target="_blank" rel="noopener noreferrer" data-testid="external-link">GitHub releases</A></LI> </UL> </TD> </TR> <TR> <TD width="50%"> <P>OpenKit .NET</P> </TD> <TD width="50%"> <UL> <LI><A class="sc-gsFSXq dMCrLH sc-2d500c67-0 sc-68987768-1 gPHVzu bsktS" href="https://www.nuget.org/packages/Dynatrace.OpenKit.NET" target="_blank" rel="noopener noreferrer" data-testid="external-link">NuGet.org</A><SPAN>&nbsp;</SPAN>(preferred)</LI> <LI><A class="sc-gsFSXq dMCrLH sc-2d500c67-0 sc-68987768-1 gPHVzu bsktS" href="https://github.com/Dynatrace/openkit-dotnet/releases" target="_blank" rel="noopener noreferrer" data-testid="external-link">GitHub releases</A></LI> </UL> </TD> </TR> <TR> <TD width="50%"> <P>OpenKit Native</P> </TD> <TD width="50%"> <UL> <LI><A class="sc-gsFSXq dMCrLH sc-2d500c67-0 sc-68987768-1 gPHVzu bsktS" href="https://github.com/Dynatrace/openkit-native/releases" target="_blank" rel="noopener noreferrer" data-testid="external-link">GitHub releases</A></LI> </UL> </TD> </TR> <TR> <TD width="50%"> <P>OpenKit JavaScript</P> </TD> <TD width="50%"> <UL> <LI>&nbsp;<A class="sc-gsFSXq dMCrLH sc-2d500c67-0 sc-68987768-1 gPHVzu bsktS" style="font-family: inherit;" href="https://github.com/Dynatrace/openkit-js/releases" target="_blank" rel="noopener noreferrer" data-testid="external-link">GitHub releases</A></LI> </UL> </TD> </TR> </TBODY> </TABLE> </LI> <LI class="sc-cPiKLX cTTNHO">You've enabled logging and checked the logs to see what went wrong. Also, you've checked whether the OpenKit log output contains messages that indicate connection problems. See<SPAN>&nbsp;</SPAN><A class="sc-iGgWBj bKeKTL sc-68987768-0 eSCioX" title="Learn how logging works with OpenKit." href="https://docs.dynatrace.com/docs/shortlink/openkit-logging" target="_self" data-testid="link">Dynatrace OpenKit logging</A><SPAN>&nbsp;</SPAN>for details.</LI> <LI class="sc-cPiKLX cTTNHO">You used the correct property values that are provided in your custom application settings. For details, see<SPAN>&nbsp;</SPAN><A class="sc-iGgWBj bKeKTL sc-68987768-0 eSCioX" style="font-family: inherit; background-color: #ffffff;" title="Learn how to use Dynatrace OpenKit to instrument all non-web and mobile-based digital touchpoints in your environment, whether or not they’re traditional rich client applications, smart IoT applications, or even Alexa skills." href="https://docs.dynatrace.com/docs/shortlink/custom-application-settings" target="_self" data-testid="link">Instrument your application using Dynatrace OpenKit</A><SPAN>.</SPAN></LI> </UL> <DIV class="sc-6646062a-0 ivCgmd"> <UL class="sc-jEACwC hZeaxZ"> <LI class="sc-cPiKLX cTTNHO"> <P class="sc-gEvEer lcacrh" data-testid="text">You've confirmed that Dynatrace and your Cluster ActiveGate are reachable from your company network.</P> </LI> <LI class="sc-cPiKLX cTTNHO"> <P class="sc-gEvEer lcacrh" data-testid="text">You've confirmed that the ActiveGate is configured with a valid SSL certificate.</P> </LI> <LI class="sc-cPiKLX cTTNHO"> <P class="sc-gEvEer lcacrh" data-testid="text"><SPAN><STRONG>If you've using a .NET Framework version lower than 4.7</STRONG>: Starting with April 2022, Dynatrace SaaS only</SPAN><SPAN>&nbsp;</SPAN><A class="sc-iGgWBj bKeKTL sc-68987768-0 eSCioX" style="font-family: inherit; background-color: #ffffff;" title="To enhance data security, Dynatrace retired TLS 1.0 and TLS 1.1 for Dynatrace SaaS RUM data." href="https://docs.dynatrace.com/docs/shortlink/announcement-tls-1-0-and-1-1-end-of-support-rum" target="_self" data-testid="link">supports TLS 1.2+</A><SPAN>. For this reason, using a .NET Framework version lower than 4.7 might require</SPAN><SPAN>&nbsp;</SPAN><A class="sc-gsFSXq dMCrLH sc-2d500c67-0 sc-68987768-1 gPHVzu bsktS" style="font-family: inherit; background-color: #ffffff;" href="https://docs.microsoft.com/en-us/dotnet/framework/network-programming/tls#if-your-app-targets-a-net-framework-version-earlier-than-47" target="_blank" rel="noopener noreferrer" data-testid="external-link">additional configuration</A><SPAN>.</SPAN></P> </LI> </UL> </DIV> </DIV> </DIV> Tue, 26 Dec 2023 13:50:00 GMT maliborskaya 2023-12-26T13:50:00Z https://community.dynatrace.com/t5/Troubleshooting/Custom-applications-Issues-with-Dynatrace-OpenKit/ta-p/232220 <DIV class="lia-message-template-content-zone"> <P class="sc-gEvEer lcacrh sc-kAyceB kaaxKv sc-3b06fd1c-0 ivrEIu" data-testid="paragraph">If you've encountered an issue related to <A href="https://docs.dynatrace.com/docs/shortlink/openkit-hub" target="_self">Dynatrace OpenKit</A>, for example, if no data is sent to your <A href="https://docs.dynatrace.com/docs/shortlink/custom-applications-landing" target="_self">custom application</A>, ensure the following.</P> <DIV class="sc-6646062a-0 ivCgmd"> <UL class="sc-jEACwC hZeaxZ"> <LI class="sc-cPiKLX cTTNHO">Your technology is supported by Dynatrace. See<SPAN>&nbsp;</SPAN><A class="sc-iGgWBj bKeKTL sc-68987768-0 eSCioX" title="Find technical details related to Dynatrace support for specific platforms and development frameworks." href="https://docs.dynatrace.com/docs/shortlink/section-technology-support#openkit" target="_self" data-testid="link">Technology support | Dynatrace OpenKit</A>.</LI> <LI class="sc-cPiKLX cTTNHO">You're using the official OpenKit release.<BR /> <TABLE border="1" width="100%"> <TBODY> <TR> <TD width="50%"><STRONG>Releases</STRONG></TD> <TD width="50%"><STRONG>Links to releases</STRONG></TD> </TR> <TR> <TD width="50%"> <P>OpenKit Java</P> </TD> <TD width="50%"> <UL> <LI><A class="sc-gsFSXq dMCrLH sc-2d500c67-0 sc-68987768-1 gPHVzu bsktS" href="https://bintray.com/dynatrace/openkit/com.dynatrace.openkit" target="_blank" rel="noopener noreferrer" data-testid="external-link">Bintray</A><SPAN>&nbsp;</SPAN>(preferred)</LI> <LI><A class="sc-gsFSXq dMCrLH sc-2d500c67-0 sc-68987768-1 gPHVzu bsktS" href="https://github.com/Dynatrace/openkit-java/releases" target="_blank" rel="noopener noreferrer" data-testid="external-link">GitHub releases</A></LI> </UL> </TD> </TR> <TR> <TD width="50%"> <P>OpenKit .NET</P> </TD> <TD width="50%"> <UL> <LI><A class="sc-gsFSXq dMCrLH sc-2d500c67-0 sc-68987768-1 gPHVzu bsktS" href="https://www.nuget.org/packages/Dynatrace.OpenKit.NET" target="_blank" rel="noopener noreferrer" data-testid="external-link">NuGet.org</A><SPAN>&nbsp;</SPAN>(preferred)</LI> <LI><A class="sc-gsFSXq dMCrLH sc-2d500c67-0 sc-68987768-1 gPHVzu bsktS" href="https://github.com/Dynatrace/openkit-dotnet/releases" target="_blank" rel="noopener noreferrer" data-testid="external-link">GitHub releases</A></LI> </UL> </TD> </TR> <TR> <TD width="50%"> <P>OpenKit Native</P> </TD> <TD width="50%"> <UL> <LI><A class="sc-gsFSXq dMCrLH sc-2d500c67-0 sc-68987768-1 gPHVzu bsktS" href="https://github.com/Dynatrace/openkit-native/releases" target="_blank" rel="noopener noreferrer" data-testid="external-link">GitHub releases</A></LI> </UL> </TD> </TR> <TR> <TD width="50%"> <P>OpenKit JavaScript</P> </TD> <TD width="50%"> <UL> <LI>&nbsp;<A class="sc-gsFSXq dMCrLH sc-2d500c67-0 sc-68987768-1 gPHVzu bsktS" style="font-family: inherit;" href="https://github.com/Dynatrace/openkit-js/releases" target="_blank" rel="noopener noreferrer" data-testid="external-link">GitHub releases</A></LI> </UL> </TD> </TR> </TBODY> </TABLE> </LI> <LI class="sc-cPiKLX cTTNHO">You've enabled logging and checked the logs to see what went wrong. Also, you've checked whether the OpenKit log output contains messages that indicate connection problems. See<SPAN>&nbsp;</SPAN><A class="sc-iGgWBj bKeKTL sc-68987768-0 eSCioX" title="Learn how logging works with OpenKit." href="https://docs.dynatrace.com/docs/shortlink/openkit-logging" target="_self" data-testid="link">Dynatrace OpenKit logging</A><SPAN>&nbsp;</SPAN>for details.</LI> <LI class="sc-cPiKLX cTTNHO">You used the correct property values that are provided in your custom application settings. For details, see<SPAN>&nbsp;</SPAN><A class="sc-iGgWBj bKeKTL sc-68987768-0 eSCioX" style="font-family: inherit; background-color: #ffffff;" title="Learn how to use Dynatrace OpenKit to instrument all non-web and mobile-based digital touchpoints in your environment, whether or not they’re traditional rich client applications, smart IoT applications, or even Alexa skills." href="https://docs.dynatrace.com/docs/shortlink/custom-application-settings" target="_self" data-testid="link">Instrument your application using Dynatrace OpenKit</A><SPAN>.</SPAN></LI> </UL> <DIV class="sc-6646062a-0 ivCgmd"> <UL class="sc-jEACwC hZeaxZ"> <LI class="sc-cPiKLX cTTNHO"> <P class="sc-gEvEer lcacrh" data-testid="text">You've confirmed that Dynatrace and your Cluster ActiveGate are reachable from your company network.</P> </LI> <LI class="sc-cPiKLX cTTNHO"> <P class="sc-gEvEer lcacrh" data-testid="text">You've confirmed that the ActiveGate is configured with a valid SSL certificate.</P> </LI> <LI class="sc-cPiKLX cTTNHO"> <P class="sc-gEvEer lcacrh" data-testid="text"><SPAN><STRONG>If you've using a .NET Framework version lower than 4.7</STRONG>: Starting with April 2022, Dynatrace SaaS only</SPAN><SPAN>&nbsp;</SPAN><A class="sc-iGgWBj bKeKTL sc-68987768-0 eSCioX" style="font-family: inherit; background-color: #ffffff;" title="To enhance data security, Dynatrace retired TLS 1.0 and TLS 1.1 for Dynatrace SaaS RUM data." href="https://docs.dynatrace.com/docs/shortlink/announcement-tls-1-0-and-1-1-end-of-support-rum" target="_self" data-testid="link">supports TLS 1.2+</A><SPAN>. For this reason, using a .NET Framework version lower than 4.7 might require</SPAN><SPAN>&nbsp;</SPAN><A class="sc-gsFSXq dMCrLH sc-2d500c67-0 sc-68987768-1 gPHVzu bsktS" style="font-family: inherit; background-color: #ffffff;" href="https://docs.microsoft.com/en-us/dotnet/framework/network-programming/tls#if-your-app-targets-a-net-framework-version-earlier-than-47" target="_blank" rel="noopener noreferrer" data-testid="external-link">additional configuration</A><SPAN>.</SPAN></P> </LI> </UL> </DIV> </DIV> </DIV> Tue, 26 Dec 2023 13:50:00 GMT https://community.dynatrace.com/t5/Troubleshooting/Custom-applications-Issues-with-Dynatrace-OpenKit/ta-p/232220 maliborskaya 2023-12-26T13:50:00Z