Session Replay on crashes for iOS: User sessions are recorded, but Session Replay is not available

maliborskaya — Tue, 19 Dec 2023 16:10:47 GMT

If you can't resolve a problem with Session Replay on crashes for iOS, please contact a Dynatrace product expert via live chat within your Dynatrace environment. Also, ensure that your system meets the Session Replay requirements and that the problem that you're experiencing is not a part of known limitations.

If user sessions are recorded, but Session Replay is not available:

Verify that Session Replay is enabled—from the mobile application settings, select General to check.
Verify that the user opt-in mode is enabled—from the mobile application settings, select Instrumentation settings to check.
In the running application console logs, check for the following:
- Line confirming that Session Replay is enabled:
  FINEST Communications [DTXReplayAgentChannel.m:146-771-1] posted MRA notification: DTXServerConfigurationChangedNotification, userInfo:{ ... replayConfig = { // Session Replay config capture = 1; // 1 means Session Replay is enabled; 0 means Session Replay is disabled ...
- Line on a new session, for example:
  [DYNATRACE]: Info -> New sessionId:0003, visitorId:123456789101112, visitStore:1 and serverId:4 from DT agent <NSThread: 0x6000013fe800>{number = 1, name = main}

Also see iOS Crashes and Session Replay Are Not Captured.

article Session Replay on crashes for iOS: User sessions are recorded, but Session Replay is not available in Troubleshooting

Session Replay on crashes for iOS: User sessions are recorded, but Session Replay is not available