Session Replay on crashes for iOS: User sessions are not recorded

maliborskaya — Tue, 19 Dec 2023 16:11:36 GMT

If you can't resolve a problem with Session Replay on crashes for iOS, please contact a Dynatrace product expert via live chat within your Dynatrace environment. Also, ensure that your system meets the Session Replay requirements and that the problem that you're experiencing is not a part of known limitations.

If user sessions are not recorded at all:

If you're using the Simulator in Xcode to test Session Replay, select Edit Scheme… > Run | Debug, and then clear the Debug executable checkbox for your Xcode scheme.
Verify that you completed the steps described in the mobile instrumentation wizard:
- You added Session Replay as a dependency to your Podfile.
- You included all mandatory application identification keys to your app's Info.plist file.
- You enabled the user opt-in mode and added a privacy notice.
Ensure that you can import the Dynatrace libraries:

Swift
import Dynatrace import DynatraceSessionReplay
Objective-C
#import <Dynatrace/Dynatrace.h> #import <DynatraceSessionReplay/DynatraceSessionReplay-Swift.h>
In the running application console logs, find the following:
- Line stating the OneAgent version, for example, Dynatrace OneAgent (iOS) 8.207.1.XXXX
- Line on the Session Replay version, for example, Dynatrace Mobile Session Replay Agent (iOS) 1.207

Also see iOS Crashes and Session Replay Are Not Captured.

article Session Replay on crashes for iOS: User sessions are not recorded in Troubleshooting

Session Replay on crashes for iOS: User sessions are not recorded