article Browser monitors: Can't see screenshots in results in Troubleshooting https://community.dynatrace.com/t5/Troubleshooting/Browser-monitors-Can-t-see-screenshots-in-results/ta-p/233054 <H2>Summary</H2> <P>Dynatrace stores browser monitor screenshots in Amazon S3. If you can't see your reference or error screenshots, either your ActiveGate or the browser from which you access Dynatrace can't access the S3 service.</P> <P>&nbsp;</P> <H2>Resolution</H2> <P>Change your firewall configuration to allow connections to:</P> <UL> <LI><CODE>ruxit-synth-screencap.s3-accelerate.amazonaws.com</CODE> for screenshot storage.</LI> <LI><CODE>ruxit-synth-screencap.s3.amazonaws.com</CODE> for screenshot access and viewing.</LI> </UL> <P>You can also set up your proxy to connect to the Amazon S3 service. Add proxy connection details to the <CODE>[synthetic]</CODE> section of the ActiveGate <CODE>custom.properties</CODE> file. For more information, see <A title="Learn how to configure ActiveGate properties to set up a proxy for private synthetic monitoring." href="https://docs.dynatrace.com/docs/shortlink/synthetic-proxy-authentication" target="_blank" rel="noopener">Set up a proxy for private synthetic monitoring</A>.</P> <P>&nbsp;</P> <H2>What's Next</H2> <P>There's more in-depth information on troubleshooting this issue in this Community article on <A href="https://community.dynatrace.com/t5/Troubleshooting/Missing-Synthetic-screenshots-Information-and-how-to/ta-p/222424" target="_self">missing screenshots</A>.</P> <P><SPAN>You can find further troubleshooting tips for Synthetic in the&nbsp;</SPAN><A class="" href="https://community.dynatrace.com/t5/Troubleshooting/Synthetic-Troubleshooting-Map/ta-p/250426" target="_blank" rel="noopener">Synthetic Troubleshooting Map</A></P> Tue, 18 Nov 2025 12:44:25 GMT nandini_balakri 2025-11-18T12:44:25Z Browser monitors: Can't see screenshots in results https://community.dynatrace.com/t5/Troubleshooting/Browser-monitors-Can-t-see-screenshots-in-results/ta-p/233054 <P>How to view your browser monitor screenshots</P> Tue, 18 Nov 2025 12:44:25 GMT https://community.dynatrace.com/t5/Troubleshooting/Browser-monitors-Can-t-see-screenshots-in-results/ta-p/233054 nandini_balakri 2025-11-18T12:44:25Z