https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Dynatrace-detected-hosts-process-groups/ta-p/233418 <P>To allow Dynatrace to report discovered configuration items (CIs) in your CMDB, verify that the discovery data source <CODE>SGO-Dynatrace</CODE> exists.</P> <OL> <LI>Go to <STRONG>System Definition</STRONG> &gt; <STRONG>Choice Lists</STRONG>.</LI> <LI>In the <STRONG>Value</STRONG> field, enter <CODE>=SGO-DYNATRACE</CODE> and run a search.</LI> <LI>If you get no results, select <STRONG>New</STRONG>.</LI> <LI>Create a new entry with the following details (shown in the image below). <UL> <LI><STRONG>Table</STRONG>: <CODE>Configuration Item [cmdb_ci]</CODE></LI> <LI><STRONG>Element</STRONG>: <CODE>discovery_source</CODE></LI> <LI><STRONG>Label</STRONG>: <CODE>SGO-DYNATRACE</CODE></LI> <LI><STRONG>Value</STRONG>: <CODE>SGO-DYNATRACE</CODE></LI> </UL> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="servicenow-new-entry.png" style="width: 999px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/16616iF4717C59CAC03D1E/image-size/large?v=v2&amp;px=999" role="button" title="servicenow-new-entry.png" alt="servicenow-new-entry.png" /></span></LI> </OL> <P>If the hosts, process groups, services, and applications still don't show up in the CMDB, check the ServiceNow System logs for error messages within the Identification and Reconciliation engine. It might be that a non-standard CMDB-type attribute has been defined as a mandatory field.</P> <P>For more information, refer to ServiceNow documentation on the <A href="https://dt-url.net/ku22xke" target="_self">Service Graph Connector for Observability - Dynatrace</A>. Also check <A href="https://docs.dynatrace.com/docs/shortlink/servicenow" target="_self">Send Dynatrace notifications to ServiceNow</A> in Dynatrace Documentation.</P> Fri, 12 Jan 2024 15:00:00 GMT nandini_balakri 2024-01-12T15:00:00Z https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Dynatrace-detected-hosts-process-groups/ta-p/233418 <P>How to ensure that Dynatrace-detected entities are reported as CIs in your ServiceNow CMDB</P> <P> </P> Fri, 12 Jan 2024 15:00:00 GMT https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Dynatrace-detected-hosts-process-groups/ta-p/233418 nandini_balakri 2024-01-12T15:00:00Z https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Dynatrace-detected-hosts-process-groups/tac-p/242435#M640 <P>Hello,</P><P>Maybe you can guide me in an issue that I have regarding management zones. We have the dynatrace service graph working, all has been discovered but management zones are not showing in cmdb_key_value table. Maybe there is something that needed to be activated?.</P><P>Hope you can help me!.</P><P>&nbsp;</P><P>Regards,</P><P>Johanna</P> Thu, 11 Apr 2024 14:24:47 GMT https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Dynatrace-detected-hosts-process-groups/tac-p/242435#M640 JB 2024-04-11T14:24:47Z https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Dynatrace-detected-hosts-process-groups/tac-p/264429#M779 <P>Johanna:&nbsp; You may have figured this out by now, but the cmdb_key_value table is populated with tag key value pairs associated with the entity.&nbsp; The management zone value is not natively a tag which is why it would not be captured.</P> Wed, 04 Dec 2024 22:31:28 GMT https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Dynatrace-detected-hosts-process-groups/tac-p/264429#M779 j-p_contreras 2024-12-04T22:31:28Z https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Dynatrace-detected-hosts-process-groups/tac-p/264430#M780 <P>Thank you&nbsp;<a href="https://community.dynatrace.com/t5/user/viewprofilepage/user-id/34812">@j-p_contreras</a>.</P> Wed, 04 Dec 2024 22:42:50 GMT https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Dynatrace-detected-hosts-process-groups/tac-p/264430#M780 JB 2024-12-04T22:42:50Z