ServiceNow notifications: Dynatrace-monitored servers don't show up in the CMDB

nandini_balakri — Fri, 12 Jan 2024 12:10:00 GMT

When Dynatrace-monitored servers aren't showing up in the CMDB, verify the following.

Host synchronization is being executed as scheduled.
1. In the Service Graph Connector, check for Dynatrace Observability > Scheduled Data Imports.
2. Check the cadence (for example, Daily) for SGO-Dynatrace Hosts.
3. Select SGO-Dynatrace Hosts to check that the executions are taking place, as shown below.
In the same way, check for other entities—processes, process groups, etc.
The Dynatrace URL and API token have been correctly entered in the Setup (Basic section) of ServiceNow.

For more information, refer to ServiceNow documentation on the Service Graph Connector for Observability - Dynatrace. Also check Send Dynatrace notifications to ServiceNow in Dynatrace Documentation.

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