article ServiceNow notifications: Events don't show up in the ITOM event table in Troubleshooting https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Events-don-t-show-up-in-the-ITOM-event/ta-p/233427 <P>This can happen because the following conditions haven't been met.</P> <UL> <LI>You need to turn on the <STRONG>Send events into ServiceNow ITOM</STRONG> toggle in your Dynatrace notification definition. <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="servicenow-notification-itom.png" style="width: 400px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/16621i02EB959DEE6E172D/image-size/medium?v=v2&amp;px=400" role="button" title="servicenow-notification-itom.png" alt="servicenow-notification-itom.png" /></span></P> </LI> <LI>The user enabling the integration needs to have the <CODE>snc_platform_rest_api_access</CODE> role in ServiceNow.</LI> </UL> <P>For more information, check <A href="https://docs.dynatrace.com/docs/shortlink/servicenow" target="_self" rel="noopener noreferrer">Send Dynatrace notifications to ServiceNow</A> in Dynatrace Documentation.</P> Mon, 15 Jan 2024 08:00:00 GMT nandini_balakri 2024-01-15T08:00:00Z ServiceNow notifications: Events don't show up in the ITOM event table https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Events-don-t-show-up-in-the-ITOM-event/ta-p/233427 <P>This can happen because the following conditions haven't been met.</P> <UL> <LI>You need to turn on the <STRONG>Send events into ServiceNow ITOM</STRONG> toggle in your Dynatrace notification definition. <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="servicenow-notification-itom.png" style="width: 400px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/16621i02EB959DEE6E172D/image-size/medium?v=v2&amp;px=400" role="button" title="servicenow-notification-itom.png" alt="servicenow-notification-itom.png" /></span></P> </LI> <LI>The user enabling the integration needs to have the <CODE>snc_platform_rest_api_access</CODE> role in ServiceNow.</LI> </UL> <P>For more information, check <A href="https://docs.dynatrace.com/docs/shortlink/servicenow" target="_self" rel="noopener noreferrer">Send Dynatrace notifications to ServiceNow</A> in Dynatrace Documentation.</P> Mon, 15 Jan 2024 08:00:00 GMT https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Events-don-t-show-up-in-the-ITOM-event/ta-p/233427 nandini_balakri 2024-01-15T08:00:00Z