article ServiceNow notifications: Incidents aren't created correctly in Troubleshooting https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Incidents-aren-t-created-correctly/ta-p/233431 <DIV class="lia-message-template-content-zone"> <P>To fix ServiceNow incident creation</P> <OL> <LI>Verify that the <A href="https://docs.dynatrace.com/docs/shortlink/servicenow" target="_self">Dynatrace incident integration</A> is correctly set up in Dynatrace.</LI> <LI>Trigger a push from Dynatrace and check if the test entry is created under <STRONG>Dynatrace</STRONG> &gt; <STRONG>Problems</STRONG> in ServiceNow.</LI> <LI>If the problem is registered in the <STRONG>Problems</STRONG> import set table but a corresponding incident entry hasn't been created, check for <STRONG>Problem to Incident Transformation Map</STRONG> and other errors.</LI> <LI>Check for mandatory fields left empty during the transformation between problem entry and incident creation.</LI> </OL> </DIV> Fri, 12 Jan 2024 05:50:00 GMT nandini_balakri 2024-01-12T05:50:00Z ServiceNow notifications: Incidents aren't created correctly https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Incidents-aren-t-created-correctly/ta-p/233431 <DIV class="lia-message-template-content-zone"> <P>To fix ServiceNow incident creation</P> <OL> <LI>Verify that the <A href="https://docs.dynatrace.com/docs/shortlink/servicenow" target="_self">Dynatrace incident integration</A> is correctly set up in Dynatrace.</LI> <LI>Trigger a push from Dynatrace and check if the test entry is created under <STRONG>Dynatrace</STRONG> &gt; <STRONG>Problems</STRONG> in ServiceNow.</LI> <LI>If the problem is registered in the <STRONG>Problems</STRONG> import set table but a corresponding incident entry hasn't been created, check for <STRONG>Problem to Incident Transformation Map</STRONG> and other errors.</LI> <LI>Check for mandatory fields left empty during the transformation between problem entry and incident creation.</LI> </OL> </DIV> Fri, 12 Jan 2024 05:50:00 GMT https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Incidents-aren-t-created-correctly/ta-p/233431 nandini_balakri 2024-01-12T05:50:00Z