https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Incoming-incidents-aren-t-mapped-to-the/ta-p/233432 <OL> <LI>First check if you have <A href="https://docs.dynatrace.com/docs/shortlink/servicenow" target="_self">Dynatrace CMDB integration</A> activated in your environment (that is, check if the Service Graph Connector for Dynatrace is enabled).</LI> <LI>If there's no server with the same name, search for a server that has the Dynatrace entity ID (for example, <CODE>HOST-12121212</CODE>) in the <CODE>sys_object_source</CODE> table within ServiceNow.</LI> </OL> <P>For more information, refer to ServiceNow documentation on the <A href="https://dt-url.net/ku22xke" target="_blank" rel="noopener">Service Graph Connector for Observability - Dynatrace</A>.</P> Fri, 12 Jan 2024 20:10:00 GMT nandini_balakri 2024-01-12T20:10:00Z https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Incoming-incidents-aren-t-mapped-to-the/ta-p/233432 <OL> <LI>First check if you have <A href="https://docs.dynatrace.com/docs/shortlink/servicenow" target="_self">Dynatrace CMDB integration</A> activated in your environment (that is, check if the Service Graph Connector for Dynatrace is enabled).</LI> <LI>If there's no server with the same name, search for a server that has the Dynatrace entity ID (for example, <CODE>HOST-12121212</CODE>) in the <CODE>sys_object_source</CODE> table within ServiceNow.</LI> </OL> <P>For more information, refer to ServiceNow documentation on the <A href="https://dt-url.net/ku22xke" target="_blank" rel="noopener">Service Graph Connector for Observability - Dynatrace</A>.</P> Fri, 12 Jan 2024 20:10:00 GMT https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Incoming-incidents-aren-t-mapped-to-the/ta-p/233432 nandini_balakri 2024-01-12T20:10:00Z