https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Problem-link-is-broken-in-the/ta-p/233433 <OL> <LI>Check if you've turned on the <STRONG>Use text format for problem details instead of HTML</STRONG> toggle in your <A href="https://docs.dynatrace.com/docs/shortlink/servicenow" target="_self">Dynatrace notification configuration</A>.</LI> <LI>If problem details are to be sent in plain text format, you also need to also change the Problem Details field in the ServiceNow Problems import set table from the default type HTML to text. The image below shows the <STRONG>Problem Details</STRONG> field in HTML, which needs to be changed to text.<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="servicenow-problem-details-html.png" style="width: 400px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/16639iC2B52A2C65FB130B/image-size/medium?v=v2&amp;px=400" role="button" title="servicenow-problem-details-html.png" alt="servicenow-problem-details-html.png" /></span></LI> <LI>Find the table <CODE>x_dynat_ruxit_problems</CODE> and change the type of the problem details field <CODE>x_dynat_ruxit_problems.details</CODE> from HTML to type string.<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="servicenow-problem-details-table.png" style="width: 400px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/16640iECC900E34755F3FB/image-size/medium?v=v2&amp;px=400" role="button" title="servicenow-problem-details-table.png" alt="servicenow-problem-details-table.png" /></span></LI> </OL> Mon, 15 Jan 2024 12:10:00 GMT nandini_balakri 2024-01-15T12:10:00Z https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Problem-link-is-broken-in-the/ta-p/233433 <OL> <LI>Check if you've turned on the <STRONG>Use text format for problem details instead of HTML</STRONG> toggle in your <A href="https://docs.dynatrace.com/docs/shortlink/servicenow" target="_self">Dynatrace notification configuration</A>.</LI> <LI>If problem details are to be sent in plain text format, you also need to also change the Problem Details field in the ServiceNow Problems import set table from the default type HTML to text. The image below shows the <STRONG>Problem Details</STRONG> field in HTML, which needs to be changed to text.<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="servicenow-problem-details-html.png" style="width: 400px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/16639iC2B52A2C65FB130B/image-size/medium?v=v2&amp;px=400" role="button" title="servicenow-problem-details-html.png" alt="servicenow-problem-details-html.png" /></span></LI> <LI>Find the table <CODE>x_dynat_ruxit_problems</CODE> and change the type of the problem details field <CODE>x_dynat_ruxit_problems.details</CODE> from HTML to type string.<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="servicenow-problem-details-table.png" style="width: 400px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/16640iECC900E34755F3FB/image-size/medium?v=v2&amp;px=400" role="button" title="servicenow-problem-details-table.png" alt="servicenow-problem-details-table.png" /></span></LI> </OL> Mon, 15 Jan 2024 12:10:00 GMT https://community.dynatrace.com/t5/Troubleshooting/ServiceNow-notifications-Problem-link-is-broken-in-the/ta-p/233433 nandini_balakri 2024-01-15T12:10:00Z