article Why can't I sign in to Dynatrace? I'm having password/login issues. in Troubleshooting

Why can't I sign in to Dynatrace? I'm having password/login issues.

MalcolmDavidson — Tue, 13 Feb 2024 07:42:21 GMT

You need a valid email address and password to sign in to Dynatrace.

If you have multiple Dynatrace sign-in credentials (email addresses), ensure you're using the right password for the email address you're signing in with.
If you forget your password, or if your password does not work, you can reset your password.

To reset your password

On the sign-in page, select Forgot your password?
Enter your email address and select Send. Dynatrace will send a reset link to that address with the subject line Reset your Dynatrace password. If you don't receive an email reset link, see below for instructions.
Open the email and select the reset link.
Enter a new password. Make sure you follow the Dynatrace password requirements.
Sign in to Dynatrace with the new password.

Where is my reset email?

If you don't receive an email reset link:

Ensure the email address you entered is associated with an existing Dynatrace account. Contact your administrator if you're not sure which email address to use.
Look for an email from no-reply@dynatrace.com in your spam/junk folder.
Ask your administrator whether emails from @dynatrace.com are blocked.

What if my reset email expires?

The reset link expires three hours after Dynatrace sends it. If the link has expired, repeat the steps to reset a password.

I still can't sign in

If you still need Dynatrace assistance:

Send email to Dynatrace product experts at DynatraceONE@dynatrace.com
If you're a Partner, send email to partneroperations@dynatrace.com

Provide your name, organization, email address, and problem description.

Re: Why can't I sign in to Dynatrace? I'm having password/login issues.

ChadTurner — Mon, 12 Feb 2024 16:01:02 GMT

Great article. than you @MalcolmDavidson